Operations and Administration Manager (Manpower Recruitment Experience Required)

Job ContextVersatilo HR Solutions Ltd. is seeking an experienced and results-driven Operations & Administration Manager to lead and supervise the company's overall recruitment operations, administrative activities, international client coordination, and documentation management.The selected candidate will be responsible for operational planning, team supervision, workflow management, compliance coordination, and ensuring the successful execution of overseas manpower recruitment projects.The position will report directly to the Chief Executive Officer (CEO).Key ResponsibilitiesOperations Planning & Management

• Plan, manage, and supervise the company's overall day-to-day operational activities.
• Develop and implement operational strategies, workflows, and standard operating procedures (SOPs).
• Lead overseas manpower recruitment projects from initial demand to final deployment.
• Allocate tasks, establish priorities, and ensure timely completion of recruitment assignments.
• Monitor operational performance, identify bottlenecks, and implement corrective measures.
• Ensure efficient coordination between departments, recruiting agencies, and international employers.

International Recruitment Management

• Oversee manpower demand processing, candidate sourcing, selection, documentation, visa processing, and deployment.
• Maintain professional relationships with overseas employers and licensed recruiting agencies.
• Coordinate employer delegation visits, recruitment interviews, and trade tests.
• Supervise category-wise manpower allocation and recruitment timelines.
• Resolve operational challenges related to recruitment projects and client requirements.
• Ensure recruitment activities are conducted in accordance with applicable laws and regulations.

Documentation & Compliance Supervision

• Review and supervise preparation of Demand Letters, Powers of Attorney, Employment Contracts, and other recruitment documents.
• Ensure accuracy, completeness, and timely processing of official documentation.
• Supervise document attestation and relevant regulatory procedures.
• Coordinate with recruiting agencies regarding BMET, emigration clearance, and other applicable requirements.
• Maintain document control systems and ensure confidentiality of sensitive records.

Team Leadership & Administration

• Supervise Operations Executives and administrative personnel.
• Assign responsibilities, monitor performance, and provide operational guidance.
• Establish reporting systems and accountability measures.
• Manage office administration, workflow efficiency, and internal coordination.
• Support employee training and operational skill development.
• Ensure timely implementation of management decisions.

Client Relations & Business Coordination

• Oversee professional communication with international clients and business partners.
• Review important official emails, proposals, and correspondence.
• Coordinate client meetings, recruitment schedules, and operational commitments.
• Maintain client satisfaction through effective communication and timely delivery.
• Represent the company in operational meetings when authorized by management.

MGES Platform & Digital Operations

• Supervise recruitment activities coordinated through the MGES platform.
• Ensure accurate recruitment data management, tracking, and reporting.
• Coordinate with relevant technical teams regarding platform requirements and operational improvements.
• Implement digital workflows to improve recruitment efficiency and transparency.

Management Reporting & Decision Support

• Report directly to the CEO.
• Prepare weekly and monthly operational performance reports.
• Present recruitment progress, operational risks, and recommended solutions.
• Support management in business planning, resource allocation, and operational decision-making.
• Take responsibility for achieving assigned operational targets and maintaining service quality.

Experience:

• Minimum 7–8 years of relevant professional experience in Recruitment, Human Resources, or Manpower Recruitment Operations, preferably with managerial or supervisory responsibilities.
• Previous working experience in a licensed overseas manpower recruiting agency is mandatory.
• Demonstrated experience in recruitment operations, international client coordination, and documentation management.
• Previous experience in a supervisory, team-leading, or managerial role is highly preferred.
• Strong practical knowledge of GCC manpower recruitment procedures.

Additional Requirements:

• Excellent professional communication and negotiation skills in English and Bangla.
• Strong leadership, decision-making, and problem-solving abilities.
• Advanced knowledge of overseas manpower recruitment procedures and documentation.
• Proficiency in MS Office, Google Workspace, reporting systems, and digital operations.
• Ability to manage multiple recruitment projects and teams simultaneously.
• Strong organizational, analytical, and time-management skills.
• High level of integrity, confidentiality, accountability, and professionalism.
• Ability to work under pressure and meet operational deadlines.
• Female candidates are strongly encouraged to apply.

• Bachelor's degree in any discipline from a recognized university.
• Graduation must be completed.
• Candidates will be selected primarily based on practical competency, leadership ability, relevant industry experience, and proven performance.

• 7 to 8 years

Salary: Salary will be determined through discussion based on qualifications, experience and suitability Festival bonuses and other benefits as per company policy. Performance-based salary review. Leadership and career development opportunities.