Technical Support Engineer
Full time
IT / Software
Posted 4 days ago
· 17 views
Job Overview
Vacancies
1 position
Employment Type
Full time
Category
IT / Software
Industry
Telecommunications
Gender
Male
Age
18 to 28 years
Job Location
Dhaka (Mirpur 10)
Salary
Negotiable
Education
Bachelor / Graduation
Job Responsibilities
- International Customer Support for A2P Messaging solution software and service (Over WhatsApp, Microsoft Teams, Email, Social Media and Phone).
- Communicate with International business partners and that must be in English.
- Willingness to work long hours by Roster (Day/Night) basis form office and ability to adapt to changing environment.
- Monitoring and Troubleshooting of database related web-based telecommunication software by 24/7 hours.
- Python, PHP, MySQL, MSSQL based software maintenance.
- Give support solution to overseas company (www.technexaca.com) and customers.
- Monitor and troubleshoot A2P SMS traffic and analyze SMS campaign performance metrics.
- Coordination with international telecommunication carriers and aggregators is required to resolve delivery-related routing challenges.
- Reporting daily received and appointed tasks from software systems service.
- Reporting regular errors finding from software systems service and solution feedback to management and customers.
- Actively participate in all aspects on running web-based software service testing.
Requirements
- Age 18 to 28 years
- Only Male
- Hindu and Other Religious are also Encourage to apply.
- Freshers are also encouraged to apply.
- Must be good in English for communication (verbal and written).
- Need to work even in any National & Religious Holiday and willingness to work Long Hours.
- Work with team environment with spirit and must ability to work in Roster (Day/Night) basis from office.
Educational Requirement
- Diploma in Computer
- Diploma in Engineering
- Bachelor of Science (BSc) in Computer Science, Telecommunication
Experience
- At most 2 years
- The applicants should have experience in the following business area(s): Software Company, Telecommunication, Call Center, Technical Infrastructure, Computer Hardware/Network Companies
- Freshers are also encouraged to apply.
Required Skills
Communication and interpersonal skill
Fluent in English
Microsoft Excel
Microsoft Outlook
Benefits & Facilities
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2
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