Jr. Executive/ Executive - Customer Service
Featured
Full time
Customer Service
Posted 1 day ago
· 16 views
Job Overview
Vacancies
3 positions
Employment Type
Full time
Category
Customer Service
Industry
Information Technology
Gender
Male
Age
At least 20 years
Job Location
Dhaka
Salary
Negotiable
Job Responsibilities
*This is an urgent requirement so selected candidates have to join immediately.Position Overview:Otithee.com, a fast-growing travel-tech platform in Bangladesh, is looking for enthusiastic and customer-focused individuals to join our team as Jr. Executive/ Executive - Customer Service. The role involves managing customer interactions across phone, email and social media channels, ensuring smooth booking processes, and providing prompt support and solutions. If you`re passionate about helping people and want to be part of the future of digital travel in Bangladesh, we encourage you to apply.Key Responsibilities:
- Respond to customer queries via phone, email, live chat and social media.
- Provide accurate and up-to-date information about Otithee.com’s services, offers, and bookings.
- Handle booking requests, changes, cancellations, and follow-ups.
- Coordinate with partner hotels, resorts, and internal departments to ensure service delivery.
- Record customer interactions, issues, and resolutions in CRM or internal databases.
- Assist customers in resolving payment, booking, or service-related concerns.
- Maintain a positive, empathetic, and professional attitude toward customers.
- Support call center agents or field teams as needed for high-priority cases.
- Maintain performance KPIs, including response time, satisfaction ratings, and issue resolution.
Requirements
- Age At least 20 years
- Only Male
- This is an urgent requirement so selected candidates have to join immediately.
- Freshers can apply or 1–2 years of experience in customer service or hospitality will be an advantage.
- Willingness to work flexible hours, including weekends, holidays and late nights.
- Good command over Microsoft Office and Google Workspace (Docs, Sheets, Gmail).
- Familiarity with CRM platforms (Zoho, Freshdesk, HubSpot, etc.) is preferred.
- Ability to handle web-based booking systems and e-payment queries.
- Typing speed and accuracy (both Bangla and English).
- Knowledge of online communication tools (Messenger, WhatsApp, etc.)
- Excellent verbal and written communication skills in both Bangla and English.
- Strong problem-solving and conflict-resolution abilities.
- Patience, empathy, and a customer-first mindset.
- Attention to detail and ability to multitask.
- Positive attitude, adaptability, and team collaboration.
- Good time management and accountability.
Educational Requirement
- HSC
- A Level
- Bachelor/Honors
Experience
- At least 1 year
- The applicants should have experience in the following business area(s): E-commerce, Travel Agency, Tour Operator, Telecommunication
- Freshers are also encouraged to apply.
Required Skills
Call Center Operation
Complaint handling
Complaint Management
Complaint Resolution
CRM
Customer Care
Customer Relationship
Customer Service
Customer Support
Issue Resolution
Benefits & Facilities
- Salary Review: Yearly
- Festival Bonus: 2
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