Job Overview
Vacancies
1 position
Employment Type
Full time
Category
Customer Service
Industry
Telecommunications
Gender
Male
Age
20 to 30 years
Job Location
Dhaka (Mirpur)
Salary
Negotiable
Education
Bachelor / Graduation
Job Responsibilities
Job Objective: To provide timely, accurate, and professional customer support, resolve customer issues efficiently, and ensure a high level of customer satisfaction.
- Handle inbound and outbound customer calls in a professional and courteous manner.
- Respond to customer inquiries regarding products, services, policies, and procedures.
- Provide accurate information and effective solutions to customer problems.
- Receive, record, and resolve customer complaints in a timely manner.
- Escalate complex or unresolved issues to the appropriate department or supervisor.
- Follow up with customers to ensure their issues have been resolved and maintain customer satisfaction.
- Maintain accurate customer information, call logs, and service records in the company database.
- Meet assigned performance targets, including call handling time, response time, and customer satisfaction.
- Coordinate with relevant departments to ensure prompt resolution of customer issues.
- Maintain professional communication and demonstrate patience, empathy, and a positive attitude.
- Prepare daily, weekly, and monthly customer service reports as required by management.
- Follow company policies, service standards, and data confidentiality requirements.
- Identify recurring customer issues and provide feedback to management for service improvement.
- Assist customers with service requests, complaints, feedback, and other support-related matters.
- Maintain a high standard of customer service to build customer trust, loyalty, and long-term relationships.
Requirements
- Age 20 to 30 years
- Only Male
- Excellent verbal communication and listening skills
- Customer relationship management
- Complaint handling and problem-solving
- Computer literacy and data entry
- Time management and teamwork
- Patience, professionalism, and a customer-focused attitude
- IELTS overall band score of 7.0 or equivalent English proficiency.
- Excellent verbal and written communication skills in English.
Educational Requirement
- Bachelor/Honors (Priority for Private Universities)
Benefits & Facilities
- T/A, Tour allowance, Mobile bill
- Lunch Facilities: Partially Subsidize
- Salary Review: Yearly
- T/A, Tour allowance, Mobile bill
- Lunch Facilities: Partially Subsidize
- Festival Bonus: 2(Yearly)
- Competitive salary based on qualification and experience.
- Salary will be negotiable for highly experienced candidates.
- Mobile/communication facilities as per company policy.
- Performance-based salary review and other benefits according to company policy.
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