Minimum 3–5 years of experience in IT roles, preferably in the hospitality or service industry
Excellent troubleshooting, communication, and interpersonal skills.
Ability to work under pressure and provide timely support in a 24/7 operational environment.
Experience
:
3 to 5 years
Responsibilities
:
Hotel Bengal Blueberry, a four-star hotel in Gulshan-2, Dhaka, offers 107 rooms, three banquet halls, a fine-dining restaurant, and exceptional hospitality services tailored for corporate and leisure clients.Key Responsibilities:
Manage and maintain all IT systems, including servers, computers, and network infrastructure (LAN/WAN/Wi-Fi).
Monitor system performance, perform troubleshooting, and resolve any hardware or software issues swiftly.
Ensure uninterrupted operation of hotel management software (PMS), guest services technology, and other hospitality systems.
Install, configure, and update operating systems, applications, and security tools.
Provide technical support to staff and handle IT-related queries in a timely manner.
Coordinate with third-party vendors for software updates, hardware maintenance, and system upgrades.
Maintain and update system documentation, including inventories, user guides, and configuration records.
Ensure data backups and disaster recovery systems are in place and functioning.
Implement and monitor cybersecurity protocols to safeguard sensitive guest and company data.
Assist with the integration of new technologies to enhance operational efficiency and guest satisfaction.
Provide training to employees on system usage, cybersecurity awareness, and software tools.
Track IT asset lifecycle, including procurement, installation, and retirement.
Collaborate with hotel departments to identify IT requirements and recommend solutions.
Apply Instruction
Candidates meeting above-mentioned criteria are requested to send an updated CV to hrd@bengalblueberry.com or apply online through bdjobs.com. The position applied for must be mentioned in the subject line of the email. Email your CV
Send your CV to the given email hrd@bengalblueberry.com
