79 H Block Tarik Mansion Banani Bir uttam zaiaur road Dhaka- 1213 Bangladesh
Website:
www.altafoverseas.com
Business:
overseas & Travel Tour
Number of Position
:
6
Employment Type
:
Full Time
Age
:
18 to 30 years
Gender
:
Job Location
:
Dhaka (Banani)
Salary
:
Tk. 20000 - 25000 (Monthly)
Educational Requirement
:
Masters, Bachelor/Honors
Other Requirement
:
Age 18 to 30 years
The applicants should have experience in the following business area(s):
customer support/Ticket Processing/Visa processing
Communication Skills: Strong written and spoken English proficiency is crucial. The ability to communicate clearly, concisely, and professionally with international clients is required.
Customer-Centric Attitude: Ability to empathize with clients and provide solutions calmly and professionally.
Technical Proficiency: Efficiently using multiple platforms such as Facebook, , WhatsApp, Email, and live chat systems.
Multitasking Ability: Capable of managing multiple customer inquiries across different platforms at the same time.
Problem Solving: Strong troubleshooting skills and the ability to resolve customer issues effectively.
Time Management: Ability to work under pressure and manage time efficiently during peak hours.
Typing Speed: Minimum of 20 words per minute with accuracy
Microsoft Office Proficiency: Strong command of Microsoft Word, Excel, and PowerPoint
Communication Skills: Excellent verbal and written communication in English
Customer Service Orientation: Polite, empathetic, and patient when dealing with client concerns
Problem-Solving Ability: Capable of identifying issues and providing effective solutions promptly
Multi-Platform Handling: Ability to manage inquiries across various channels such as phone, email, live chat, WhatsApp, and social media
Data Entry & Record Management: Attention to detail in maintaining accurate customer records and documentation
Team Collaboration: Willingness to work with team members to ensure seamless customer service
Time Management: Capable of handling multiple tasks efficiently in a fast-paced environment
Technical Adaptability: Comfortable learning and using customer service tools, CRM software, and ticketing systems
Skills & Expertise
Advance skill in Excel and Microsoft Office
Call Center
Communication in English
Customer Support
Customer Support/ Client Service
English typing
Fluent in English Speaking
International Call Center
Messaging
Spoken English
Experience
:
1 to 2 years
Responsibilities
:
We are looking for a Customer Support Executive who will provide exceptional customer service and support to our global clients across multiple platforms, including the company website, Facebook, WhatsApp, and Email. As the primary point of contact for clients, you will address customer inquiries, resolve issues, and provide information about our services. If you are passionate about helping customers and thrive in a fast-paced, dynamic environment, we encourage you to apply.Key Responsibilities:
Respond to Customer Inquiries: Provide timely and accurate responses to customer queries via various platforms such as website chat, Facebook, WeChat, WhatsApp, and email.
Maintain Customer Records: Accurately log and document customer interactions, keeping detailed records of inquiries, complaints, and the actions taken.
Platform Management: Efficiently navigate and manage communication across multiple platforms to ensure consistent and high-quality service.
Multitasking: Handle multiple customer inquiries simultaneously while ensuring each query is addressed thoroughly and professionally.
Customer Relationship: Build positive client relationships by demonstrating patience, empathy, and professionalism in every interaction.
Collaborate: Work with other departments to address customer needs and ensure a seamless experience for clients.
Apply Instruction
Those who have experience working in Travels and Tours and Overseas Companies are requested to apply.
Email your CV
Send your CV to the given email coo@altafoverseas.com or Email your CV from My Job account
