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Job Summary:The Call Center Executive serves as the first point of contact for visitors, clients, and employees.This role is responsible for creating a welcoming environment, managing front office operations,and providing administrative support to ensure smooth day-to-day functioning of the workplace.Key Responsibilities:• Greet and welcome visitors, directing them to the appropriate person or department.
• Answer, screen, and forward incoming phone calls promptly and professionally.
• Able to make and receive minimum 100 phone calls of customer per day.
• Handle inquiries in person, by phone, and via email.
• Computer application like Photoshop, Illustrator, Good typing speed , Video Editing skill must needed .
• Maintain the reception area, ensuring it is clean, organized, and presentable at all times.
• Manage visitor logbooks and enforce security protocols.
• Schedule and manage meeting rooms, appointments, and conference calls as required.
• Assist with administrative tasks such as data entry, filing, photocopying, and document preparation.
• Coordinate with internal departments for facility-related requests. |