WAZIH Group

• Minimum Higher Secondary Certificate (HSC) or equivalent.
• Bachelor’s degree in any discipline will be an advantage

• At most 2 years
• The applicants should have experience in the following business area(s): E-commerce

Professional Qualification• 0–2 years of experience in a Call Center, Customer Service, telesales, or related position.
• Fresher’s with strong communication skills are also encouraged to apply.
Skill Preferences • Excellent verbal communication and interpersonal skills.
• Good command of Bangla and English.
• Strong customer-service and problem-solving abilities.
• Good listening skills and a positive attitude.
• Basic computer literacy and ability to use MS Office and relevant software.
• Ability to work under pressure and meet performance targets.
• Ability to work independently as well as part of a team.
• Willingness to work in shifts, including weekends or holidays when required.

Context:WAZIH GROUP is looking for dynamic, self-motivated and customer-focused Call Center Executive (CCX) to join our team. The ideal candidate for the position is team player, fast learner as well as efficient and sincere about work.Career Band/ Tier: Band A- Entry Level/ Tier 1Strategic Business Unit (SBU): Holy Gift, KafelaEmployment Type: Full Time/ Part TimeReporting to: Senior Team Leader (STL)Work Hour: 9 hours per day, 6 days per weekCore Duties: • Handle Client Communication
• Troubleshoot Client Issues
• Maintain Order Records
• Promote Products
Job Responsibilities• Handle inbound and outbound customer calls.
• Respond to customer inquiries and resolve customer complaints and concerns promptly.
• Generate sales lead through telemarketing and recurrent client base.
• Maintain accurate records of customer interactions and transactions.
• Coordinate with relevant departments to resolve customer issues.
• Provide information about company products, services, offers, and policies.
• Meet assigned call-handling, customer service, and performance targets.
• Any other task assigned by Line Manager

Salary Range• Basic BDT 6,000 - 10,000
• Incentive up to BDT 50,000
Compensation & Benefit Package• Industry standard salary
• Annual Salary Review
• Performance Bonus