| Other Requirement |
• Age 20 to 30 years
• Only Male
• Excellent verbal communication and listening skills
• Customer relationship management
• Complaint handling and problem-solving
• Computer literacy and data entry
• Time management and teamwork
• Patience, professionalism, and a customer-focused attitude
• IELTS overall band score of 7.0 or equivalent English proficiency.
• Excellent verbal and written communication skills in English. |
| Responsibilities |
Job Objective: To provide timely, accurate, and professional customer support, resolve customer issues efficiently, and ensure a high level of customer satisfaction.• Handle inbound and outbound customer calls in a professional and courteous manner.
• Respond to customer inquiries regarding products, services, policies, and procedures.
• Provide accurate information and effective solutions to customer problems.
• Receive, record, and resolve customer complaints in a timely manner.
• Escalate complex or unresolved issues to the appropriate department or supervisor.
• Follow up with customers to ensure their issues have been resolved and maintain customer satisfaction.
• Maintain accurate customer information, call logs, and service records in the company database.
• Meet assigned performance targets, including call handling time, response time, and customer satisfaction.
• Coordinate with relevant departments to ensure prompt resolution of customer issues.
• Maintain professional communication and demonstrate patience, empathy, and a positive attitude.
• Prepare daily, weekly, and monthly customer service reports as required by management.
• Follow company policies, service standards, and data confidentiality requirements.
• Identify recurring customer issues and provide feedback to management for service improvement.
• Assist customers with service requests, complaints, feedback, and other support-related matters.
• Maintain a high standard of customer service to build customer trust, loyalty, and long-term relationships. |
| Other Facilities |
• T/A, Tour allowance, Mobile bill
• Lunch Facilities: Partially Subsidize
• Salary Review: Yearly
• T/A, Tour allowance, Mobile bill
• Lunch Facilities: Partially Subsidize
• Festival Bonus: 2(Yearly)
• Competitive salary based on qualification and experience.
• Salary will be negotiable for highly experienced candidates.
• Mobile/communication facilities as per company policy.
• Performance-based salary review and other benefits according to company policy. |
