| Other Requirement |
• Age At least 24 years
• Strong communication and interpersonal skills in Bangla, with working proficiency in English.
• Good knowledge of MS Excel, MS Word, and basic computer operations.
• Experience using Hospital Management Software (HMS), Billing Systems, or CRM software will be an advantage.
• Ability to handle cash transactions, digital payments, billing records, and daily financial reconciliation accurately.
• Professional appearance, positive attitude, and patient-focused communication skills.
• Ability to manage multiple responsibilities in a busy hospital environment.
• Strong problem-solving abilities and attention to detail.
• Ability to maintain patient confidentiality and professional ethics.
• Willingness to work roster-based shifts, including weekends and public holidays when required. |
| Responsibilities |
Customer Care & Front Desk Management• Welcome patients and visitors professionally and provide necessary assistance.
• Manage patient reception, registration, and front desk activities.
• Respond to patient inquiries regarding hospital services, consultation fees, appointments, and treatment procedures.
• Provide accurate information about available healthcare services and hospital facilities.
• Handle patient concerns and complaints professionally and escalate unresolved matters to the appropriate department.
• Maintain a supportive, respectful, and patient-friendly environment.
Appointment & Patient Coordination• Schedule, confirm, reschedule, and manage patient appointments.
• Coordinate with doctors, nurses, and relevant departments to facilitate smooth patient services.
• Maintain accurate appointment records and patient registration information.
• Communicate appointment schedules, consultation availability, and necessary instructions to patients.
• Support patient follow-up communication according to hospital procedures.
• Assist in managing patient flow and reducing unnecessary waiting time.
Billing & Payment Collection• Prepare accurate bills and invoices for consultation, diagnostic tests, procedures, therapies, and other hospital services.
• Collect payments through approved methods, including cash, cards, mobile financial services, and bank transfers.
• Ensure proper billing entries and accurate payment documentation.
• Verify service charges, discounts, and payment adjustments according to approved hospital policies.
• Issue official payment receipts and maintain transaction records.
• Explain bills and payment-related information clearly to patients and attendants.
• Coordinate with clinical departments to ensure that provided services are billed correctly.
Cash Management & Daily Reconciliation• Maintain accurate records of daily cash collections and digital transactions.
• Prepare daily billing summaries and payment collection reports.
• Reconcile cash, card, and mobile banking transactions with billing records.
• Identify and promptly report billing discrepancies or payment-related issues.
• Submit daily collection statements and relevant documents to the Accounts Department.
• Ensure proper handling and safeguarding of collected payments.
• Process refunds or billing adjustments only with appropriate authorization.
Patient Relationship & Communication• Maintain professional communication with patients and their family members.
• Respond to inquiries received through phone calls, WhatsApp, Messenger, and other designated communication channels as assigned.
• Provide accurate information about hospital services and appointment procedures.
• Coordinate with the Call Center and relevant departments to ensure timely responses.
• Support follow-up communication and patient service coordination.
• Maintain patient satisfaction through courteous, clear, and responsible communication.
Hospital Software & Data Management• Enter and update patient information in the Hospital Management System (HMS) or designated software.
• Maintain accurate patient registration, appointment, and billing records.
• Ensure proper documentation of financial transactions and service details.
• Prepare daily, weekly, and monthly reports as required.
• Protect confidential patient and financial information.
• Maintain accuracy and consistency in data entry and recordkeeping.
Administrative & Departmental Coordination• Coordinate with medical, nursing, accounts, and administrative departments.
• Assist in maintaining smooth front desk and billing operations.
• Support the implementation of hospital service standards and operational procedures.
• Report operational issues and patient service concerns to the supervisor.
• Perform other relevant duties assigned by hospital management. |
