| Other Requirement |
• Age 38 to 48 years
Experience Requirements
We are looking for a business leader—not simply a sales professional. The ideal candidate will demonstrate:• 15+ years of progressive experience, with significant exposure to business development, commercial leadership, BPO, workforce solutions, outsourcing, managed services or a related service industry.
• Proven experience leading enterprise-level business development and revenue growth.
• Strong understanding of B2B and institutional sales cycles.
• Demonstrated ability to acquire, develop and retain strategic accounts.
• Strong commercial acumen, including pricing, negotiation, margin and profitability management.
• Experience dealing with C-suite executives and senior decision-makers.
• Strong strategic planning combined with the ability to execute at operational level.
• Experience building and leading high-performing teams.
• Excellent communication, presentation, negotiation and relationship-management skills.
• Strong analytical and business-planning capability.
• A track record of converting market opportunities into measurable commercial outcomes.
Required Competencies & Skills
Leadership ProfileWe are particularly interested in leaders who are:• Growth-minded — see opportunities beyond the existing business model.
• Commercially disciplined — understand that revenue without profitability is not sustainable growth.
• Client-centric — build relationships based on business value, not transactional selling.
• Entrepreneurial — comfortable creating something new while improving what already exists.
• Data-driven — use numbers, market intelligence and business analytics to make decisions.
• Collaborative — can influence across functions and operate effectively at CXO level.
• Execution-focused — turn strategy into ownership, action and measurable results.
Key Performance Areas
The successful candidate will be expected to demonstrate strong performance across the following areas:• Revenue growth and achievement of business targets
• Gross margin and EBITDA performance
• Overall P&L performance
• Cash flow and working capital management
• DSO, DPO, and cash conversion cycle (ccc)
• New client acquisition and business development
• Large and multi-year contract closures
• Strategic client retention and relationship management
• SLA and service delivery performance
• Productivity and operational efficiency
• Cost-to-serve reduction
• Automation and process improvement
• Leadership-team effectiveness and development
• Board-level reporting and strategic execution |
| Responsibilities |
About the Role: A professionally managed and growth-oriented business operating in the workforce solutions, BPO and managed-services space is seeking an accomplished Chief Business Officer (CBO) to lead its next stage of commercial growth and business transformation.
This is a CXO-level business leadership opportunity for a commercially astute executive who can build markets, develop enterprise relationships, create new revenue streams and translate strategy into measurable business results.
The organization works with corporate and institutional clients to provide professional workforce and business-support solutions, with a strong focus on service quality, reliability and long-term partnerships.
Key Responsibilities• Business Strategy & Growth• Develop and execute the organization`s 3-year business strategy and translate strategic priorities into annual operating plans.
• Identify new business opportunities and develop strategies for sustainable revenue and market growth.
• Drive annual revenue, profitability, and business performance targets.
• Monitor market trends, client requirements, competitor activities, and emerging opportunities within the BPO and HR services sector. • P&L & Financial Management• Take full ownership of the business P&L, including revenue, gross margin, EBITDA, and cash flow.
• Develop and execute plans to achieve annual financial and profitability targets.
• Regularly review business performance against budget and operating plans.
• Analyze and interpret P&L, Balance Sheet, and Cash Flow statements to support strategic and operational decisions.
• Manage working capital, DSO (Days Sales Outstanding), DPO (Days Payable Outstanding), and Cash Conversion Cycle.
• Drive cost optimization and improve overall cost-to-serve. • Sales & Business Development• Lead the overall sales and business development function.
• Develop strategies to acquire new clients and expand existing accounts.
• Personally manage and maintain relationships with the organization`s top 10 clients, or other strategically important accounts.
• Lead negotiations and closing of large and multi-year BPO contracts.
• Build strong relationships with C-suite-level decision-makers and key business stakeholders.
• Ensure achievement of agreed sales and revenue targets. • Client Relationship Management• Develop and maintain long-term relationships with strategic clients.
• Understand client business needs and translate them into commercially viable service solutions.
• Act as a senior escalation point for critical client matters.
• Ensure high levels of client satisfaction, service quality, and contract performance.
• Identify opportunities for account expansion, cross-selling, and long-term partnerships. • BPO Service Delivery• Ensure effective delivery of services across all relevant HR BPO verticals.
• Establish and monitor service standards, KPIs, SLAs, quality measures, and productivity targets.
• Ensure operational teams consistently meet contractual and client expectations.
• Identify service delivery gaps and implement corrective and preventive actions.
• Drive the use of technology and automation to improve productivity, quality, scalability, and service efficiency. • Operational Excellence & Automation• Lead initiatives to improve operational efficiency and business productivity.
• Identify opportunities for process improvement, standardization, digitalization, and automation.
• Reduce unnecessary operating costs while maintaining service quality.
• Establish performance-monitoring mechanisms across business functions.
• Promote a culture of continuous improvement and accountability. • Leadership & Team Development• Build, lead, and develop a high-performing leadership team.
• Develop leadership capabilities through coaching, mentoring, performance management, and succession planning.
• Establish clear goals, KPIs, accountability, and performance expectations for senior team members.
• Build an effective organizational structure aligned with business growth and strategic priorities. • Board & Management Reporting• Prepare and present monthly business reviews to the Board.
• Provide clear analysis of revenue, profitability, operational performance, cash flow, sales pipeline, client performance, and key business risks.
• Present strategic recommendations and action plans based on business performance.
• Maintain transparency regarding business challenges, opportunities, and financial performance. |
