| Other Requirement |
• Age 18 to 30 years
• Freshers are encouraged to apply (Only O-level, A-level or Fluent ENGLISH Speaker).
• Willing to work at night shifts to match business hours in USA & CANADA (Bangladesh time 8:00 PM - 5:00 AM).
• Willing to be in a minimum of 3 - 6 months probation period (depending on performance).
• Able to speak clearly and persuasively in English in positive or negative situations.
• Proven organizational and interpersonal skills.
• Self-motivated, independent worker with the ability to multitask.
• Professional, courteous and know proper phone etiquette.
• Excellent communication skills in English, both written and verbal, with the ability to convey complex information clearly and concisely.
• Strong interpersonal skills and the ability to work collaboratively in a team-oriented environment.
• Ability to work independently as well as cooperatively in a team setting.
• Exceptional attention to detail and organizational skills to manage multiple tasks simultaneously.
• Ability to relate with a diverse group of people.
• Sound knowledge of essential software like MS Word, MS Excel, Email etc.
• Previous experience in call centers, telemarketing or a similar role will be preferred. |
| Responsibilities |
• Make outbound calls to USA / Canada customers and handle different topics according to the communication script.
• Identify customers` needs, clarify information, research every issue and provide solutions and/or alternatives.
• Sell services / products over the phone as per the instructions provided.
• Keep records of all conversations in our call center database in a comprehensible way.
• Meet personal / team qualitative and quantitative targets. |
| Other Facilities |
• Performance bonus,Weekly 2 holidays
• Lunch Facilities: Full Subsidize
• Festival Bonus: 2
• Salary Review: Quarterly (In every 3 months)
• Attendance Bonus 3000/- BDT & Transportation allowance 2000/- BDT will be provided with Hourly salary.
• Transportation (Pick up and Drop off) facility arranged by office.
• 2 Festival Bonuses after probation period.
• Exclusive Sales / Telemarketing training will be provided without fees.
• Highly attractive Sales Bonus.
• Unlimited Tea & Coffee.
• Indoor Games: Billiard, PlayStation etc.
• Outdoor Games: Football, Cricket, Badminton etc.
• Annual Retreats, Celebration of Events & Occasions.
• Guaranteed on time payment.
• Quarterly Reviews & Feedbacks.
• Training & Development By Organization Assigned Consultants. |
