• Diploma in Engineering in Computer Science & Engineering
• Higher Secondary
• Bachelor/Honors
Experience
• At most 2 years
• The applicants should have experience in the following business area(s): ISP
• Freshers are also encouraged to apply.
Other Requirement
• Age 18 to 30 years
• Only Female
• Excellent Bangla communication & basic English
• MS Word, Excel, Email & Internet
• CRM/customer-management software familiarity
• Good communication & problem-solving ability
• Professional, polite and customer-focused attitude
• Ability to work under pressure and as part of a team
Responsibilities
• Manage customer inquiries, complaints & service requests
• Maintain and update customer information in CRM/database
• Follow up with new and existing customers
• Coordinate with NOC, Technical & Field Support teams
• Monitor service issues and ensure timely resolution
• Maintain daily/weekly/monthly customer reports
• Support customer retention and satisfaction
• Maintain professional communication with customers
