| Other Requirement |
• Age 22 to 30 years
• Experience with an international hotel brand will be an added advantage
• Pre opening/ Post opening experience in a five-star/upper- upscale hotel will be considered and added advantage
• Excellent telephone etiquette and clear communication skills.
• Good command of English; additional languages will be an advantage.
• Strong listening and order-taking skills with excellent attention to detail.
• Friendly, polite and guest-focused personality.
• Ability to remain calm and professional when handling multiple orders and guest requests.
• Good computer literacy
• .Physically fit and able to deliver trays and push service trolleys safely.
• Willingness to work shifts, night shifts, weekends and public holidays |
| Responsibilities |
The Room Service Attendant / Order Taker to handle in-room dining orders and provide efficient room service to hotel guests. The position is responsible for receiving and accurately recording guest orders, coordinating with the Kitchen and F&B team, delivering orders promptly and professionally, and ensuring a high level of guest satisfaction throughout the service experience.Responsibilities:• Receive room service orders by telephone, in person or through the hotel`s designated ordering system.
• Answer guest calls promptly and courteously using proper telephone etiquette.
• Clearly communicate the available menus, daily specials, promotions and operating hours to guests.
• Take accurate food and beverage orders, including quantities, preferences, special requests and dietary requirements.
• Confirm the guest`s name, room number, order details and preferred delivery time.
• Enter orders accurately into the POS / Order Management System and communicate them to the Kitchen.
• Repeat orders to guests to confirm accuracy and avoid misunderstandings.
• Inform guests of estimated preparation and delivery times.
• Coordinate with the Kitchen regarding special requests, allergies, dietary requirements and order modifications.
• Monitor order preparation and follow up on delayed or incomplete orders.
• Prepare room service trays and trolleys according to established hotel standards.
• Check every order carefully before delivery to ensure all items, condiments, cutlery, crockery and beverages are included.
• Deliver food and beverages to guest rooms promptly and professionally.
• Follow proper guestroom entry procedures and respect guest privacy at all times.
• Set up the order in the guest room according to hotel standards when required.
• Explain the order and provide any necessary information to the guest.
• Ensure food and beverages are served at the appropriate temperature and presentation standard.
• Process room charges, cash or card payments according to hotel procedures.
• Maintain accurate records of room service orders and transactions.
• Respond promptly to additional guest requests and coordinate with relevant departments.
• Follow up with guests where required to ensure satisfaction with the service.
• Collect used trays, trolleys, crockery, cutlery and glassware from guest rooms and corridors.
• Ensure corridors and room service areas remain clean and free from used equipment.
• Maintain cleanliness and hygiene of room service equipment, trays and trolleys.
• Coordinate with Housekeeping for the timely removal of used room service equipment where applicable.
• Report guest complaints, incorrect orders, damaged equipment or service issues to the supervisor.
• Maintain confidentiality of guest information and room details.
• Promote applicable room service promotions and additional food and beverage offerings.
• Maintain proper food safety, hygiene and sanitation standards.
• Follow hotel SOPs, HACCP requirements and health and safety procedures.
• Maintain excellent grooming, personal hygiene and professional appearance.
• Attend departmental briefings, training sessions and product knowledge programs.
• Assist Restaurant and F&B operations when required.
• Perform other duties assigned by the Room Service Captain, Restaurant Manager or F&B Manager |
