HSC, Bachelor/Honors Minimum HSC/12th Pass. A graduate degree is preferred.
Other Requirement
:
This role is well-suited for individuals who excel in customer engagement and service excellence.
Experience: Prior experience in a customer-facing role (retail, hospitality, or food service) is an advantage but not mandatory. We provide training for the right attitude.
Communication: Excellent verbal communication skills in basic English and Bangla. Must be able to interact confidently and politely with customers.
Problem-Solving: Ability to listen actively and find solutions to customer needs calmly and effectively.
Teamwork: A collaborative spirit, able to work well with crew members and take direction from shift supervisors.
Reliability: Punctual, dependable, and able to commit to the consistent evening shift schedule.
Stress Management: Ability to remain calm, courteous, and efficient during busy peak hours.
Responsibilities
:
Shift Hours: 5:30 PM – 09:30 PM (6 hours/day), Evening ShiftCompany OverviewJoin the team of a renowned national fast-food chain recognised for its high-quality products and exceptional customer service. We are committed to upholding the highest standards of service. We are seeking a dynamic and friendly individual (female) to be a key part of our customer operations team during the key evening hours.Position SummaryWe are seeking a highly motivated and customer-focused Customer Service Executive for our evening shift (5:30 PM - 09:30 PM). As the primary point of contact for our guests, you will be the face of the brand, ensuring every customer has a seamless, friendly, and efficient service experience. Your focus will be on providing exceptional direct service, handling inquiries, and upholding our brand's renowned standards.Responsibilities:Direct Customer Service:
Greet every customer with a positive, welcoming, and friendly attitude.
Process customer orders accurately and efficiently at the counter and via phone.
Proactively ensure all guests receive prompt, courteous, and professional service.
Handle customer inquiries, complaints, and feedback effectively and diplomatically, seeking management support when needed to resolve issues.
Thank customers sincerely and invite them to return.
Operational Support:
Work collaboratively with the kitchen and service team to ensure order accuracy and timely delivery.
Maintain the cleanliness, organisation, and visual appeal of your assigned station, the front counter, and the dining area.
Accurately handle cash and electronic payment transactions.
Follow all company policies, safety standards, and health regulations meticulously.
Brand Advocacy:
Represent the brand's image, values, and quality standards in every interaction.
Clearly communicate current promotions, deals, and menu items to customers.
Other Facilities
:
Highly competitive hourly wage.
Opportunity to learn and grow with a renowned national brand.
A dynamic, energetic, and fast-paced work environment.
Apply Instruction
Interested and qualified candidates are invited to submit their resume/CV to kamrulc81@opexgroup.com
We are an equal opportunity employer. Enjoy a vibrant, energetic workplace where no two days are the same.
