Bachelor of Science (BSc) in Computer Science & Engineering Candidate Persona:Enthusiasm and passionate about achieving customer satisfactionAn active listener, proficient in taking notes and an excellent communicator.Excellent communication skills in English (equivalent to IELTS score 7)Ability to work effectively within a team with high level of attention to detailsMust be able to write and maintain high-quality documentationHands-on technical experience is a plus (Editing templates, basic coding knowledge etc)
Other Requirement
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বয়স ২৪ থেকে ৩৪ বছর
Experience
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১ থেকে ২ বছর
শিল্পক্ষেত্র:সফ্টওয়্যার প্রতিষ্ঠান
ফ্রেশ গ্র্যাজুয়েটরাও আবেদন করতে পারেন।
Responsibilities
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Job ContextMetafour Asia is looking for 2 dedicated and enthusiastic ‘Customer Success Assistant’ to join our team. The ideal candidate will be passionate about helping customers achieve their goals, resolving issues promptly, and ensuring a seamless experience throughout the customer journey. This role offers an exciting opportunity to contribute to the success and growth of our company while developing valuable skills in customer relations. Metafour is an employee-owned, international software company serving 150+ clients worldwide for more than 40 years. Responsibilities:
Providing customer support: Serve as the first point of contact for clients requiring assistance with issues and enquiries. Respond to client inquiries, investigate, troubleshoot and ensure timely resolution of issues related to software applications, platform usage and operational queries attaining high level of customer satisfaction. Help maintain and grow relationships with existing clients by providing excellent service and support.
Maintaining customer systems: Deploy new customer systems, roll-out upgrades, features and make necessary configuration changes. Identify defects in production systems and accurately report specific steps to reproduce them. Liaise with internal teams to escalate and resolve defects. Bridge the gap between the developers and clients managing expectations and providing transparency.
Documenting and knowledge sharing: Maintain comprehensive documentation of customer interactions, solutions provided, and best practices. Contribute to the creation of knowledge base articles and training materials to empower customers and internal teams. Serve as a passionate advocate for our products/services, promoting their benefits and features to customers and prospects.
Contribute to customer success: Gather and analyse customer feedback to identify trends, pain points, and opportunities for improvement. Collaborate with internal teams to implement necessary changes and enhancements. Monitor customer support patterns and contribute ideas and recommendations for enhancing customer experiences to ensure alignment with organisational goals and objectives.
Monthly salary ranging from BDT 25,000/- to 35,000/- based on skills and experience
Flexible leave management: 31 days of annual leave including public holidays
Fully subsidised lunch & snacks
Yearly training allowance and bonus as per company policy
Excellent learning environment
Awesome culture - learn, grow, fun.
Weekly 2 holidays, Saturday and Sunday
Annual performance-based increment
Provident fund
Employee ownership based profit share scheme
2 festival bonuses
Probation Period: 6 months
Apply Instruction
Please email your resume to jobs@metafour.com by mentionting ''Customer Success Assistant [MFCSA 20250826]'' in the subject line by 15 September, 2025.
