| Other Requirement |
• Age At least 21 years
• Only Female
• Participating in video content creation related to WebCode Technology’s services and health-related topics
• Supporting other team responsibilities whenever required
What We’re Looking ForExcellent Communication SkillsYou should have a pleasant, polite, and soft-spoken communication style.Since patients and customers may contact us with different needs and in different situations, you should be able to:• Communicate patiently
• Listen carefully and understand people's concerns
• Remain calm under pressure
• Handle challenging situations appropriately
• Maintain professional behaviour with angry or confused callers
Strong Computer SkillsCandidates should be comfortable using computers and have good working knowledge of:• Microsoft Excel / Google Sheets
• Data Entry & Data Management
• Bangla Typing
• English Typing
• Facebook Page Management
• WhatsApp
• Messenger
• Basic Online Tools
Presentation & Video Content SkillsCandidates with the following skills will receive preference:• Confidence in speaking in front of a camera
• Basic presentation skills
• Clear and effective communication
• Interest in contributing ideas for video content |
| Responsibilities |
Are you someone who enjoys communicating with people, understanding their concerns, and helping them find the right solution?Do you have a pleasant and professional communication style? Are you comfortable handling Phone Calls, WhatsApp, Facebook Messenger, and other online platforms?If yes, WebCode Technology may be the right place for you to build your career.We are looking for smart, responsible, well-mannered, patient, and communication-skilled female candidates to join our Customer Support Team and professionally manage communication with patients and potential customers of our doctor and hospital clients.Key ResponsibilitiesAs a Customer Support Executive, you will be responsible for:• Managing phone, WhatsApp, and other communication channels for assigned Doctor/Hospital Clients
• Providing prompt and professional responses to Facebook Page Inbox, Messenger, and WhatsApp messages
• Receiving and handling Phone Calls and WhatsApp Calls from assigned Doctor/Hospital Clients
• Booking patient appointments/serials and maintaining the required information accurately
• Making daily appointment confirmation calls according to the assigned schedule
• Updating appointment statuses, including Confirmed, Cancelled, and other relevant statuses
• Providing confirmed appointment lists to the Doctor/Hospital Client and their respective Assistant/Team
Maintaining required daily, weekly, and monthly data and reports, including:• Total Messages
• Total Phone Calls
• Total WhatsApp Calls
• Total Leads
• Total Appointments Taken
• Total Confirmed Appointments
• Cancelled Appointments
• Patients Visited
• Other required service data
Why Join WebCode Technology?By joining our team, you will have the opportunity to:• Work with doctors, hospitals, and healthcare brands from across Bangladesh
• Gain practical experience in Communication, Customer Support, Sales & Digital Services
• Work in a friendly, young, and professional team environment
• Develop your skills and build opportunities for career growth
• Gain real-world experience handling different types of clients and communication situations
• Get opportunities to work with Health & Digital Content
We’re Looking for Someone Who Is• An excellent communicator
• Soft-spoken & well-mannered
• Responsible & honest
• Patient & calm under pressure
• A quick learner
• Detail-oriented
• Comfortable using computers & online tools
• Able to handle multiple tasks
• Willing to learn and grow |
