• Respond to customer inquiries promptly and accurately through chat platforms• Handle complaints professionally, escalate unresolved issues, and ensure proper documentation• Provide accurate information regarding ongoing promotions, benefits, and platform procedures• Monitor, follow up, and ensure resolution of customer requests• Use backend and frontend systems to assist customers• Communicate system-related issues to the team lead quickly• Collaborate internally with relevant departments such as finance or tech support• Adhere to customer service policies and data protection standards• Prioritize multiple chats and manage time effectively during high-volume periods• Participate in ongoing training and development to improve service quality
