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Automas Technologies
Published on : 17 July, 2025 Application Deadline: 16 August, 2025

Number of Position : 2
Employment Type : Full Time
Age : ১৮ থেকে ৪০ বছর
Job Location : Dhaka (Mohammadpur)
Salary : টাকা. ১২০০০ - ১৫০০০ (মাসিক)
Educational Requirement : Bachelor of Science (BSc), Diploma in Engineering Bachelor’s Degree in any discipline (IT or Business background preferred).
Other Requirement :
  • বয়স ১৮ থেকে ৪০ বছর
  • 1-2 years of experience in customer support or a relevant field.
  • Female candidates are preferable.
  • Strong communication skills in both Bangla and English.
  • Basic understanding of VoIP, Bulk SMS Service, call center solutions, or CRM systems is a plus.
  • Proficiency in using MS Office and CRM software.
  • Ability to multitask and work in a fast-paced environment.
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    Experience :
  • ১ থেকে ২ বছর
  • শিল্পক্ষেত্র:টেলিযোগাযোগ, তথ্য-প্রযুক্তিভিত্তিক সেবা, বিপিও/ ডাটা এন্ট্রি প্রতিষ্ঠান, কল সেন্টার, বিজনেস-টু-বিজনেস (B2B) সফ্টওয়্যার এবং পরিষেবা স্টার্টআপ
  • ফ্রেশ গ্র্যাজুয়েটরাও আবেদন করতে পারেন।
    		•
    Responsibilities :
  • Handle inbound and outbound customer queries via phone, email, and chat.
  • Handle customer queries via phone, email, chat, and Facebook Messenger.
  • Provide technical and non-technical support related to our products and services.
  • Maintain customer records, update CRM systems, and track support tickets.
  • Coordinate with the technical team to resolve customer issues efficiently.
  • Ensure high levels of customer satisfaction through prompt and professional communication.
  • Assist in troubleshooting VoIP, CRM, Bulk SMS and call center solutions.
  • Generate reports on customer feedback and support activities.
  • Collect potential leads from Facebook Page, LinkedIn, and Google, and make cold calls to introduce our services.
    		•
    Other Facilities :
    • T/A, Mobile bill, Tour allowance, Performance bonus
    • বেতন পর্যালোচনা: বার্ষিক
    • উৎসব ভাতা: ২টি ( বার্ষিক )
    • Competitive salary based on experience.
    • Performance-based incentives.
    • Opportunity for career growth in the IT & Telecom industry.
    • Friendly and professional work environment.
    Apply Instruction

  • Please ensure your CV highlights relevant experience in Call Center Operations, IPTSP, or A2P SMS services.

  • Only candidates who meet the minimum experience criteria will be contacted.

  • Shortlisted candidates may be required to attend a live call test as part of the interview process.

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