| Responsibilities |
We are looking for an experienced, organized, and hands-on HR Manager to lead the Human Resources function for our growing call center operation. The ideal candidate should have strong experience managing employees in a fast-paced BPO, call center, sales, or service environment and must be comfortable working the night shift.This is not a purely administrative HR position. The HR Manager will be expected to actively manage recruitment, attendance, employee relations, performance management, disciplinary procedures, HR documentation, retention, and overall workplace culture.Key responsibilities include:• Manage the complete employee lifecycle, including recruitment, onboarding, confirmation, performance management, disciplinary action, promotion, and separation.
• Lead recruitment initiatives for call center agents, sales representatives, team leaders, QA personnel, and other operational positions.
• Develop and maintain a strong recruitment pipeline to support ongoing hiring requirements and business growth.
• Conduct interviews, coordinate assessments, verify candidate information, and provide hiring recommendations.
• Prepare and maintain offer letters, appointment letters, employment contracts, confirmation letters, warning letters, show-cause notices, termination documentation, and other HR correspondence.
• Manage employee attendance, lateness, absenteeism, leave, shift adherence, and attendance-related disciplinary matters.
• Monitor employee turnover and identify the causes of resignation, absenteeism, poor performance, and employee dissatisfaction.
• Conduct exit interviews and provide management with actionable retention recommendations.
• Handle employee grievances, disputes, complaints, and workplace concerns professionally and confidentially.
• Ensure company policies and disciplinary procedures are applied consistently across all departments.
• Coordinate employee performance improvement plans and corrective-action procedures with Operations and Team Leaders.
• Maintain accurate employee records, personnel files, attendance records, disciplinary records, and HR databases.
• Assist management with salary reviews, promotions, incentives, attendance bonuses, employee recognition, and compensation-related matters.
• Ensure payroll-related employee information, attendance adjustments, deductions, bonuses, and other HR inputs are submitted accurately and on time.
• Develop, implement, and update HR policies, SOPs, employee handbooks, attendance policies, leave policies, and workplace procedures.
• Conduct employee orientation and ensure new hires clearly understand company policies, performance expectations, attendance requirements, and workplace standards.
• Coordinate employee engagement initiatives, recognition programs, team-building activities, and employee events.
• Work closely with management to maintain a professional, disciplined, positive, and performance-driven workplace culture.
• Identify potential HR risks before they become larger operational problems.
• Prepare regular HR reports covering headcount, recruitment, turnover, attendance, disciplinary actions, retention, and other key HR metrics.
• Ensure HR practices comply with applicable Bangladesh labor laws and company requirements.
• Maintain strict confidentiality regarding employee, payroll, disciplinary, and management information.
• Be physically present and available during the night shift to support employees and management in real time. |
