Minimum 10 years of senior leadership experience in banking/NBFI operations.
Proven track record in managing large-scale operations, recovery, and compliance functions.
Deep understanding of the financial regulatory landscape in Bangladesh.
Strategic thinker with excellent communication, negotiation, and analytical skills.
Experience
:
Minimum 10 years
Responsibilities
:
Job Grade: Senior Vice President to Executive Vice President
About LankaBangla Finance PLC.
At LankaBangla Finance PLC, we are redefining financial services in Bangladesh. As one of the country's leading financial institutions, we are committed to delivering world-class financial solutions, ensuring regulatory integrity, and creating lasting impact for our clients and community. Our journey is driven by innovation, agility, and excellence in execution and we're looking for a strategic leader to help take us even further.
The Opportunity: Head of Operations
Are you a transformational leader with a passion for operational excellence? Do you thrive in fast-paced, high-accountability environments where your decisions impact thousands of lives and billions in assets?
We are looking for a Head of Operations to lead our end-to-end operational infrastructure spanning asset and liability operations, credit card services, documentation and insurance, treasury operations, regulatory reporting, and recovery management. This is a mission, critical leadership role, reporting directly to the top management, and pivotal to the company's strategic vision and future scalability.
Key ResponsibilitiesStrategic Leadership
Lead the Operations Division with a focus on innovation, compliance, risk mitigation, and efficiency.
Translate organizational goals into actionable operational plans.
Drive cost-optimization and service excellence.
Operational Oversight
Manage cross-functional teams covering Asset Operations, Credit Cards, Treasury, Transaction Management, Documentation, Insurance, Recovery, MIS, and Regulatory Reporting.
Ensure accurate, timely disbursements, settlements, documentation, and reporting as per local and international standards.
Present rescheduling, settlement, and restructuring memos to the Board.
Compliance, Risk & Recovery
Uphold strict compliance with all regulatory bodies including Bangladesh Bank.
Lead NPL management and recovery strategies for distressed assets.
Navigate litigation processes and coordinate with legal teams.
Digital Transformation & Process Excellence
Champion automation, process innovation, and digital-first initiatives across the division.
Implement robust internal controls to reduce risk and improve TATs.
People Leadership
Inspire and lead a multi-disciplinary team of seasoned professionals.
Build a culture of collaboration, continuous learning, and high performance.
Apply Instruction
If you believe you have the expertise, leadership, and vision to lead operational excellence at scale, we want to hear from you.
Submit your updated CV to career@lankabangla.com
Mention "Head of Operations" in the subject line
LankaBangla Finance PLC is an equal opportunity employer. We value diversity and are committed to creating an inclusive workplace for all.
