| Experience |
• 1 to 3 years
• The applicants should have experience in the following business area(s): Airline, Travel Agency, Immigration and Education Consultancy Service, Immigration/Visa Processing, Travel Startup |
| Responsibilities |
• Make regular outbound sales calls to new, existing and prospective customers from company-provided and self-generated leads.
• Receive and handle inbound sales inquiries professionally and convert inquiries into confirmed sales.
• Contact customers through phone, WhatsApp, Messenger, email and other approved communication channels.
• Understand customer travel requirements and identify opportunities to sell relevant services.
• Promote and sell Roaming Tours & Travels services, including:• International and domestic air tickets
• Tourist visa processing services
• Hotel reservations
• Holiday and customized tour packages
• Umrah packages
• Other travel-related services • Maintain continuous follow-up with potential customers until the lead is converted, closed or properly classified.
• Prepare and communicate quotations, promotional offers and service information to prospective customers.
• Handle customer objections relating to price, service charges, travel dates, competitors and other concerns professionally.
• Cross-sell and upsell relevant travel products to existing customers.
• Reconnect with previous customers and inactive leads to generate repeat and referral business.
• Generate new leads through personal networks, referrals, database calling and other approved sales activities.
• Maintain accurate daily records of calls, inquiries, quotations, follow-ups, conversions and lost leads.
• Update CRM/sales database with complete customer information and follow-up status.
• Coordinate with Air Ticketing, Visa, Tour, Hotel and Operations teams to ensure accurate information is provided to customers.
• Follow up on quotations and pending payments and support timely collection from customers.
• Achieve assigned daily, weekly and monthly sales, conversion and revenue targets.
• Maintain professional customer relationships to encourage repeat business and referrals.
• Submit daily and weekly telesales performance reports to management.
• Participate in sales campaigns, promotional activities and special customer-acquisition initiatives when required. |
