| Other Requirement |
• Age At least 22 years
• Educational qualification may be relaxed for highly experienced candidates.
• Practical experience, communication skill and reporting discipline will be given higher priority.
• Strong communication skill in Bangla.
• Ability to handle customer complaints with patience and professionalism.
• Ability to calm angry or dissatisfied customers.
• Strong follow-up mindset.
• Basic knowledge of Excel or Google Sheet.
• Ability to maintain customer database and daily reports.
• Ability to coordinate with sales team and management.
• Ability to work under pressure.
• Must be disciplined, responsible and result-oriented.
• Long-term job mindset will be preferred.
Candidates will get preference if they have:• Experience in Islampur or wholesale fabric market.
• Experience in textile, fabric, garments accessories or wholesale customer handling.
• Both customer care and telesales experience.
• Strong reporting and follow-up habit.
• Ability to treat complaints as business improvement opportunities.
• Ability to support sales growth through customer communication.
• Professional behavior and long-term working mindset. |
| Responsibilities |
SHATARUPA WEAVING MILLS LIMITED is looking for a responsible and performance-driven *Customer Care Lead* for its Islampur, Lion Tower office.This is not a regular phone receiving position. The selected candidate will lead customer follow-up, tele sales support, complaint handling, customer database management, order and delivery coordination, sales team support and management reporting.The candidate must understand that Islampur textile market is relationship-driven, price-sensitive, fast-moving and highly competitive. Regular follow-up, clear communication and quick complaint handling are directly connected with customer retention and sales growth.Job Responsibilities:• Make daily customer follow-up calls according to the assigned list.
• Maintain regular communication with old and existing customers.
• Try to reactivate inactive customers through planned phone follow-up.
• Receive, record and follow up customer complaints until proper resolution.
• Coordinate with the sales team regarding order status, delivery update and payment follow-up.
• Update customer database with buying history, product preference, feedback and outstanding status.
• Collect customer feedback regarding price, product quality, service and delivery.
• Support tele sales activities and forward potential leads to the sales team.
• Prepare daily call reports, follow-up reports and complaint reports.
• Prepare weekly customer feedback summary for management.
• Maintain proper call tone, follow-up discipline and customer communication standard.
• Supervise customer care team members if required.
• Inform management quickly about serious customer dissatisfaction, complaint or market feedback.
Key Performance Indicators:Performance will be measured based on:• Daily completed calls.
• Successful follow-ups.
• Number of reactivated old customers.
• Complaint resolution time.
• Customer database update rate.
• Effective leads shared with the sales team.
• Customer satisfaction feedback.
• Regularity of daily and weekly reports.
• Repeat orders from inactive customers.
• Coordination quality with sales team and management.
*Apply only if you can turn customer communication into customer retention, repeat orders and business growth.* |
