| Responsibilities |
*1. Department Management & Coordination*• Guide and coordinate the Managers of Accounts & Finance, HR, Data, Operations, and Supply Chain.
• Review departmental work plans, priorities, and key deliverables.
• Monitor progress against agreed plans and timelines.
• Ensure effective coordination between departments.
• Identify cross-functional issues and facilitate timely resolution.
• Follow up with respective Managers on pending and delayed activities.
• Ensure that Department Managers remain aligned with organizational objectives and management decisions.
*2. Management Reporting & CEO Support*• Act as a key management representative between the CEO and Department Managers.
• Collect and consolidate important departmental updates and prepare management-level reports for the CEO.
• Highlight critical issues, risks, delays, and business-impacting matters to the CEO.
• Ensure that decisions and directives from the CEO are properly communicated and implemented.
• Provide the CEO with regular updates on overall departmental performance and major operational matters.
*3. Project Management*• Lead and coordinate cross-functional projects assigned by the CEO.
• Develop project plans, timelines, responsibilities, and deliverables.
• Coordinate with relevant Department Managers to ensure timely project execution.
• Monitor project progress and identify potential delays or risks.
• Conduct regular project reviews and follow up on outstanding actions.
• Ensure projects are completed within the agreed scope, timeline, and objectives.
• Prepare project status reports for the CEO.
*4. Work Planning & Performance Monitoring*• Establish a structured weekly and monthly review mechanism with Department Managers.
• Review previous week/month performance against approved plans.
• Monitor completion of assigned tasks and identify pending activities.
• Ensure clear action plans are established for pending or delayed tasks.
• Monitor departmental KPIs, targets, and major deliverables.
• Promote accountability among Department Managers for agreed commitments.
*5. Operational Control & Problem Solving*• Monitor overall business operations and identify operational gaps.
• Review significant issues affecting business continuity, cost, productivity, people, inventory, systems, or service delivery.
• Coordinate with relevant Managers to resolve issues efficiently.
• Escalate matters requiring CEO-level decisions with appropriate recommendations.
• Ensure proper follow-up until critical issues are resolved.
*6. Cross-Functional Coordination*• Ensure smooth coordination among Accounts & Finance, HR, Data, Operations, and Supply Chain.
• Facilitate communication where a task requires involvement from multiple departments.
• Ensure departmental dependencies are clearly understood and followed up.
• Reduce delays caused by communication gaps or lack of ownership.
*7. Process & Control Improvement & Development*• Identify opportunities to improve business processes, internal controls, coordination, reporting, and operational efficiency.
• Work with Department Managers to develop, improve, and implement effective processes and controls.
• Review existing processes and identify gaps, inefficiencies, and areas requiring improvement.
• Develop and recommend new processes, controls, and working mechanisms where required.
• Monitor whether approved SOPs, policies, processes, controls, and management instructions are properly followed.
• Ensure process improvements are effectively implemented and sustained across relevant departments.
• Recommend necessary process and control improvements to the CEO where required.
*8. Management Meetings*• Conduct/coordinate regular management review meetings with Department Managers.
• Review departmental work reports and upcoming work plans.
• Ensure Managers present their progress, pending activities, challenges, and next action plans.
• Maintain clear action points and follow-up responsibilities.
• Ensure agreed decisions are implemented within the committed timeline.
*9. Budget Planning & Financial Coordination*• Coordinate with the CFO/Finance Consultant to prepare annual and periodic business budgets.
• Review departmental budget requirements and consolidate budget proposals with the concerned Managers.
• Ensure the proposed budget is properly reviewed and submitted to the CEO for approval.
• Monitor budget utilization against approved plans and highlight significant variances or financial risks to the CEO.
• Coordinate with the CFO/Finance Consultant and relevant Managers on budget-related matters.
*10. Business Client Onboarding*• Coordinate and oversee the onboarding of new business clients in collaboration with the relevant departments.
• Ensure required client information, documentation, commercial terms, and operational requirements are properly completed before onboarding.
• Coordinate with the concerned Managers to ensure smooth and timely client activation.
• Monitor initial client onboarding activities and ensure cross-functional issues are resolved promptly.
• Follow up on pending onboarding requirements and ensure commitments made to new business clients are properly executed.
*11. Supply Chain Vendor Selection & Negotiation*• Coordinate with the Supply Chain Manager for the evaluation and selection of vendors based on business requirements, quality, cost, reliability, and service capability.
• Review and monitor the vendor selection process to ensure appropriate commercial and operational considerations are taken into account.
• Support and coordinate vendor negotiations regarding pricing, payment terms, delivery terms, service levels, and other commercial conditions.
• Coordinate with the CFO/Finance Consultant and relevant Managers where financial or commercial evaluation is required.
• Ensure significant vendor selections and commercial terms are properly reviewed and submitted to the CEO for approval, where applicable.
• Monitor major vendor-related issues and ensure timely resolution through coordination with the Supply Chain Manager.
*12. Retail Store Expansion*• Coordinate the planning and execution of retail store expansion initiatives in line with approved business objectives.
• Evaluate proposed store locations, operational requirements, estimated costs, and resource requirements in coordination with relevant departments.
• Coordinate with Operations, Finance, Supply Chain, HR, and other relevant Managers to ensure timely store opening and operational readiness.
• Monitor expansion timelines, budgets, and key deliverables and report progress to the CEO.
• Identify expansion-related risks and coordinate timely resolution of issues.
*13. Inventory Monitoring & Control*• Monitor overall inventory levels, movement, availability, and major inventory-related issues across retail and operational locations.
• Coordinate with the Supply Chain and Operations Managers to ensure appropriate inventory planning and replenishment.
• Review inventory discrepancies, slow-moving/aged stock, stock shortages, and excess inventory, and ensure appropriate follow-up.
• Monitor inventory-related risks that may affect business continuity, working capital, or sales performance.
• Ensure regular inventory reports are reviewed, and significant issues are escalated to the CEO with appropriate recommendations.Authority & AccountabilityThe General Manager – Business Operations & Projects will have the authority to:• Direct and coordinate the activities of the concerned Department Managers within the authority delegated by the CEO.
• Request work plans, reports, progress updates, and supporting information from respective Managers.
• Review departmental performance and follow up on pending activities.
• Call for coordination meetings when cross-functional issues require resolution.
• Assign and coordinate cross-functional project responsibilities as approved by management.
• Escalate performance gaps, operational risks, and unresolved issues to the CEO.
• Recommend corrective actions, process improvements, and management interventions to the CEO. |
