Impel Service & Solutions Limited

Executive / Senior Executive - Team Leader

Published: 9 September, 2026

Deadline: 9 October, 2026 4 days left

Dhaka (Uttara)

Vacancies	5
Employment Type	Full Time
Job Category	Marketing/Sales
Gender	Not specified
Job Location	Dhaka (Uttara)
Salary	Negotiable
Responsibilities	1. Team Management• Supervise and motivate agents to meet daily targets. • Manage shift schedules, attendance, and daily briefings. 2. Performance & Quality• Monitor KPIs (AHT, CSAT, FCR, Quality) and ensure process compliance. • Conduct call audits, provide feedback and implement improvement plans. 3. Training & Development• Coach team members and support new hire onboarding. • Share updates and ensure process knowledge is current. 4. Reporting & Communication• Prepare performance reports and escalate issues when needed. • Act as a communication bridge between team and management. 5. Customer Experience & Improvement• Handle escalated cases and ensure excellent customer service. • Suggest process improvements and encourage team feedback.
Other Facilities	Yearly 02 Festival Bonus & Other Benefits will be given as per company policy.
Apply Method	Corporate Inbox & Email

Apply Instruction

Apply online or send your CV to career@issl.com.bd. Please mention the position name `Executive/Senior Executive - Team Leader` in subject line (must). Applicant must enclose his/her Photograph with CV.

Send your CV to: career@issl.com.bd

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