BSH has all the characteristics of a world-class hospital with wide range of services and specialists, equipments and technology, ambience and service quality. The hospital is a showcase of synergy of medical technology and advances in ICT Division through paperless medical records. The skilled nurses, technologists and administrators of Bangladesh Specialized Hospital, aided by state-of-the-art equipments, provide a congenial infrastructure for the medical professionals in providing healthcare of international standards.
Number of Position
:
1
Employment Type
:
Full Time
Job Location
:
Dhaka
Educational Requirement
:
Master's degree in any discipline with advanced training in security management with 9 years total job experience in which 3 year managerial position.Preference: Candidates who are retired military personnel or commissioned officers (Rtd. Major or Rtd. Lieutenant Colonel), with a Bachelor's degree and 3 years of corporate experience in security management.
Other Requirement
:
Enthusiastic applicants are encouraged to apply urgently as this position needs to be filled immediately.
Frequent visits and rounds through various areas in the hospital to monitor the overall functionality of departments.
Experience:
At least 14 years of experience in top-rated security services or with a renowned company in Bangladesh.
Skills:
Microsoft Office proficiency.
Strong communication, leadership, and team management skills.
Customer-centric mentality.
High standards of morality, honesty, and integrity.
Knowledge of firefighting and fire rescue procedures.
Experience
:
At least 14 years
Responsibilities
:
Bangladesh Specialized Hospital PLC. was established with a vision to be a renowned organization at the leading edge of medicine, providing quality health care to meet our nation's aspirations. A warm and friendly ambiance, high-quality medical services and personalized nursing care have been the hallmarks of our hospital. The overall value delivered through prompt access has resulted in a high level of satisfaction among our patients. We are currently looking for energetic, dynamic and enthusiastic person for the position:
Job Context:
The Head of Hospitality Services at Bangladesh Specialized Hospital Ltd. (BSH) is responsible for overseeing the management and delivery of all hospitality services within the hospital, ensuring compliance with international standards while providing exceptional experiences for patients and guests. This role involves overseeing three key departments: Safety & Security, Food & Beverage (F&B), and Housekeeping & Laundry. The Head of Hospitality Services will manage daily operations, coordinate staff, and ensure that services align with the hospital's high standards of care.
Job Responsibilities:
Oversee Hospitality Services: Manage the Safety & Security, Food & Beverage (F&B), and Housekeeping & Laundry. Food & Beverage, Housekeeping, Kitchen, Cleaning, and Laundry services, ensuring that all services comply with international standards of quality, patient safety, and care.
Enhance Patient and Guest Experience: Continuously assess and improve the patient and guest experience by collecting feedback and implementing changes to elevate service delivery.
Manpower Management: Supervise the staffing needs of the Hospitality departments, ensuring adequate staffing levels, training, and career development.
Leadership in Key Areas: Lead all matters related to Security, Cleaning, Food Quality Standards, and Patient Care across the hospitality departments.
Policy and Compliance Management: Ensure full compliance with hospital policies, procedures, SOPs, and service standards in all hospitality services.
Complaint Management and Service Recovery: Handle complaints and oversee the resolution process to ensure continuous improvement in services.
Budget and Financial Management: Develop, prepare, and monitor the annual operation budget for the Hospitality Department, ensuring cost control and financial goals are met.
Procurement and Inventory Management: Oversee the procurement process for supplies and equipment, ensuring efficient inventory management.
Interdepartmental Coordination: Collaborate with other department heads to manage hospitality-related functions and ensure smooth daily operations.
Health and Safety Compliance: Ensure adherence to health and safety regulations, including fire safety and legal requirements.
Apply Instruction
Interested candidates who meet the above qualifications are invited to apply. Please submit your application and updated CV online
Clearly mention the position title on the envelope
