| Responsibilities |
• Lead and oversee the overall operations of the company’s medicine outlets, pharmaceutical distribution, institutional supply, and healthcare-related business activities.
• Develop and implement operational strategies to achieve business growth, improve efficiency, increase sales, and maximize profitability.
• Take full responsibility for the day-to-day operations of medicine outlets, including sales performance, inventory management, customer service, staff productivity, compliance, and overall store profitability.
• Monitor outlet-wise sales, expenses, stock movement, gross margin, wastage, and profitability, and take corrective actions where necessary.
• Ensure smooth and timely execution of medicine supply orders to government hospitals, healthcare institutions, and other institutional clients, from order confirmation to delivery and payment follow-up.
• Coordinate with procurement, warehouse, logistics, accounts, sales, and outlet teams to ensure uninterrupted and efficient supply operations.
• Develop and execute sales and marketing plans to increase medicine outlet sales, expand the customer base, strengthen institutional business, and identify new market opportunities.
• Explore opportunities to expand the medicine outlet network and healthcare business, including new locations, institutional clients, projects, and strategic business partnerships.
• Prepare, monitor, and analyze Profit & Loss (P&L), sales targets, operating costs, cash flow, and business performance on a regular basis and ensure achievement of financial targets.
• Identify areas for cost reduction, process improvement, and revenue enhancement while maintaining service quality and regulatory compliance.
• Lead and monitor ongoing healthcare/pharmaceutical projects, ensuring proper planning, resource allocation, execution, documentation, and timely completion.
• Maintain effective liaison and professional relationships with relevant government ministries, departments, directorates, government hospitals, public-sector organizations, and other stakeholders for business and project-related matters.
• Coordinate with relevant authorities regarding tenders, work orders, supply contracts, project implementation, approvals, documentation, payments, and other official requirements.
• Build and maintain strong relationships with key clients, hospital authorities, suppliers, business partners, and other stakeholders to ensure sustainable business growth.
• Ensure compliance with applicable government rules, pharmaceutical regulations, procurement procedures, quality standards, and company policies.
• Establish and improve SOPs, internal controls, reporting systems, and operational processes to ensure efficient and transparent business operations.
• Recruit, lead, motivate, and evaluate operational, sales, outlet, and support teams to achieve business objectives and maintain high performance standards.
• Review regular operational and financial reports and provide management with actionable insights, forecasts, and recommendations for business development and profitability improvement.
• Handle operational challenges, customer/service issues, supply disruptions, and other critical matters promptly and effectively.
• Represent the company in meetings, negotiations, project discussions, and business engagements with government and institutional stakeholders when required.
• Perform any other responsibilities assigned by the Managing Director/CEO/Top Management in relation to business operations, expansion, and strategic growth. |
