Quality Hospitality Limited (Q-HOTEL Dhaka)

• Bachelor's Degree or Diploma in Tourism & Hospitality Management, Management or a related field from a recognized university/institution.

• 10 to 15 years
• The applicants should have experience in the following business area(s): Hotel, Restaurant

• Age 35 to 45 years
• Minimum 5 years of experience as a Health Club & Spa Manager in an upper-upscale / Five-Star hotel.
• Experience with an international hotel brand in the Dhaka market will be an added advantage.
• Pre-opening experience in a Five-Star / Upper-Upscale hotel environment will be highly preferred.
• Strong knowledge of Spa, Wellness, Fitness and Recreation operations, including relevant therapies and treatments.
• Strong financial and commercial acumen with the ability to manage budgets, revenue and profitability.
• Proficiency in MS Office applications, particularly Word, Excel and PowerPoint and knowledge of Hotel Software.
• Excellent communication skills in English, both written and verbal.
• Strong guest service and relationship management skills.
• Excellent leadership, team-building and mentoring capabilities.
• Strong problem-solving, analytical and decision-making skills.
• Result-oriented, organized and highly detail-oriented.
• Well-groomed, professional and pleasing personality.
• Willingness to remain available on-call as required by business needs and management.

The Health Club & Spa Manager will be responsible for the overall management, operation, profitability and guest experience of the hotel`s Health Club, Spa and Recreation facilities.The position will ensure a safe, hygienic, professional and commercially successful operation while maintaining the hotel`s service standards. The role will oversee operations, wellness services, sales, guest relations, team management, financial control and business development.Responsibilities• Manage the overall day-to-day operations of the Health Club, Spa, Gymnasium, Swimming Pool and related recreational facilities.
• Ensure all facilities, equipment, treatments and services meet the hotel`s quality, safety and hygiene standards.
• Develop and implement Spa & Wellness services, treatment programs and guest experiences.
• Monitor departmental revenue, expenses, profitability and overall financial performance.
• Develop sales strategies, membership programs, packages and promotional initiatives to maximize revenue.
• Build strong relationships with hotel guests, members, corporate clients and external customers.
• Handle guest feedback and complaints professionally and ensure a high level of guest satisfaction.
• Recruit, train, coach, mentor and lead Health Club & Spa team members.
• Prepare duty rosters, monitor staff performance and ensure adequate staffing based on business requirements.
• Maintain proper inventory and control of spa products, equipment, supplies and operating materials.
• Ensure compliance with hotel policies, health and safety procedures and applicable standards.
• Coordinate with other hotel departments to ensure seamless guest service and operational efficiency.
• Monitor market trends and introduce new wellness, fitness and spa services where commercially viable.
• Prepare operational, financial and performance reports for management.
• Play an active role in the pre-opening, setup and launch of the Health Club & Spa operation.
• Perform other duties and responsibilities as assigned by management.

*Attractive salary and benefits package* will be
offered to the selected candidate based on qualifications and experience.