| Educational Requirement |
• Bachelor of Arts (BA)
• Bachelor of Commerce (BCom)
· A diploma/certificate in hotel management, hospitality management, tourism, or a related field will be an advantage.·Professional training in front office operations, guest relations, or customer service is preferred. ·Knowledge of reservation management, check-in/check-out procedures, and guest handling.·Basic knowledge of MS Office, email communication, and online booking systems. · Strong communication, interpersonal, and customer service skills.·Fluency in Bangla and English·Training on Hotel Property Management System (PMS will be an advantage. |
| Responsibilities |
The Front Office Executive will manage daily front office and reservation operations while ensuring a warm, professional, and memorable experience for every guest.Key Responsibilities:• Welcome guests and provide professional assistance throughout their stay.
• Handle check-in, check-out, room reservations, cancellations, amendments, and guest requests.
• Manage reservations received through direct bookings, telephone, email, website, and OTA platforms.
• Maintain accurate guest information, room status, and reservation records in the PMS.
• Coordinate closely with Housekeeping, Restaurant, Accounts, and other departments to ensure smooth operations.
• Respond promptly and professionally to guest inquiries, complaints, and special requests.
• Provide information about resort facilities, room categories, packages, activities, and services.
• Handle front office cash transactions and ensure proper documentation where required.
• Conduct courtesy calls and follow up with guests to ensure satisfaction.
• Maintain a clean, organized, and professional front desk at all times.
• Prepare daily reports and assist with other front office administrative tasks.
• Promote room upgrades, resort packages, and additional services to maximize revenue.
• Ensure all front office activities comply with resort policies and service standards.
• Work in rotational shifts, including weekends and public holidays, as required.
Context:The position requires a highly guest-oriented, responsible, and well-groomed individual who can work efficiently in a fast-paced resort environment. The successful candidate should demonstrate excellent communication skills, teamwork, problem-solving ability, and a strong commitment to hospitality and guest satisfaction. |
