Deputy Manager / Assistant Manager - Customer Care
Full time
Healthcare / Medical
Posted 3 hours ago
· 1 views
Job Overview
Vacancies
5 positions
Employment Type
Full time
Category
Healthcare / Medical
Industry
Healthcare
Gender
Male
Age
Na
Job Location
Narayanganj (Rupganj)
Salary
Negotiable
Education
Master / Post-Graduation
Job Responsibilities
- Lead, supervise, and coordinate the overall operations of the Customer Care Department to ensure efficient and patient-focused service delivery.
- Establish and maintain high standards of patient satisfaction, service quality, and professional conduct across all patient touchpoints.
- Oversee patient reception, information services, appointment coordination, help desks, and other customer-facing activities.
- Address patient complaints, grievances, and feedback promptly, professionally, and effectively, ensuring appropriate follow-up and resolution.
- Coordinate with clinical and non-clinical departments, including doctors, nursing, admission, billing, diagnostics, pharmacy, and hospital administration, to facilitate seamless patient services.
- Develop, implement, and monitor departmental policies, Standard Operating Procedures (SOPs), and service quality improvement initiatives.
- Analyze patient feedback, complaint trends, satisfaction indicators, and service performance data to identify improvement opportunities.
- Ensure strict adherence to patient confidentiality, ethical standards, organizational policies, and applicable healthcare regulations.
- Prepare periodic departmental reports, operational updates, and recommendations for senior management.
- Drive continuous improvement initiatives to enhance the hospital`s reputation, patient loyalty, and overall service experience.
Requirements
- Only Male
- Strong leadership, team management, and interpersonal communication skills.
- Excellent patient relationship management and complaint-resolution capabilities.
- Sound understanding of hospital operations and patient service workflows.
- Strong analytical, organizational, and decision-making abilities.
- Proficiency in Microsoft Office and Hospital Information Systems (HIS/HMS).
- Ability to manage competing priorities, work under pressure, and maintain composure in challenging situations.
- A professional attitude, service-oriented mindset, and commitment to patient confidentiality and ethical practice.
Educational Requirement
- Bachelor’s / Master’s degree in a relevant discipline from a recognized institution.
- Professional training or certification in customer relationship management, patient experience, or healthcare administration will be an added advantage.
Experience
- 5 to 8 years
- The applicants should have experience in the following business area(s): Hospital, Diagnostic Centre
Required Skills
Customer Care
Healthcare
Patient Management
How to Apply
Express your interest with a complete RESUME with two recent passport-size photographs, along with a cover letter addressed to the Director, US-Bangla Medical College Hospital, 17, Kornogop, Rupshi, Rupganj, Narayanganj, on or before November 05, 2026. Candidates may also send their Resume by post or e-mail at career@usbmch.com
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