Job Overview
Vacancies
3 positions
Employment Type
Full time
Category
IT / Software
Industry
Information Technology
Gender
Not specified
Age
18 to 30 years
Job Location
Rajshahi (Rajshahi Sadar)
Salary
৳ 12,000–24,000
Experience
At least 1 year
Education
Master / Post-Graduation
Job Responsibilities
- Provide professional and timely technical support to customers via Chat, Email, and Live Demo Sessions.
- Understand customer requirements and provide appropriate solutions.
- Engage with potential and existing clients to understand their needs, demonstrate product value, and support sales inquiries.
- Maintain accurate records of customer interactions and escalate priority issues to the development team when necessary.
- Identify potential customers and generate sales opportunities.
- Follow up with leads, prospects, and existing customers.
- Convert inquiries into subscriptions and achieve sales targets.
- Maintain positive customer relationships and ensure customer satisfaction.
Requirements
- Age 18 to 30 years
- Excellent communication skills in both English and Bangla.
- Strong problem-solving and interpersonal skills.
- Basic understanding of SaaS products, digital marketing, or chatbot automation will be an advantage.
- Ability to handle multiple customer inquiries professionally.
- Sales-oriented mindset with a willingness to achieve targets.
- Experience in customer support or sales will be preferred.
- Freshers with the right attitude are also encouraged to apply.
- Candidates should have a strong understanding of our flagship product, BotSailor(https://botsailor.com), including it’s core features and functionalities.
- Having a general understanding of all BotSailor features and modules, including their purposes and use cases, will be considered an added advantage.
- Prior knowledge or hands-on experience with AI agents, AI-Powered chatbots, chatbot builders, and automation tools will be highly preferred.
Educational Requirement
- Bachelor/Honors
- Masters
- Bachelor's or Master’s Degree in any discipline (preferred).
Experience
- At least 1 year
- The applicants should have experience in the following business area(s): IT Enabled Service, Software Company
Required Skills
Communication and interpersonal skill
Problem solving and decision making
Technical Sales/ IT Marketing
Technical Support Engineer
Benefits & Facilities
- Weekly 2 holidays,Performance bonus,Tour allowance
- Lunch Facilities: Full Subsidize
- Salary Review: Yearly
- Festival Bonus: 2
How to Apply
Please do not submit your CV without the required skills.Submit your CV in PDF format along with a recent photograph and cover letter to career@xeroneit.net only. Please mention the job title in the subject line of your email.For inquiries, you can contact us at +8801729853645.
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