Job Overview
Vacancies
1 position
Employment Type
Full time
Category
Customer Service
Industry
Transportation & Logistics
Gender
Not specified
Age
Na
Job Location
Anywhere in Bangladesh
Salary
৳ 12,000–15,000
Job Responsibilities
Department: Operations/ Customer ServiceWork Location: Corporate OfficeJob Responsibilities
- Contact customers before dispatch to verify mailing addresses for Products & Other Consignments.
- Verify recipient details and authorized receiver information, where applicable.
- Handle customer queries professionally through telephone and approved communication channels.
- Record call outcomes, address changes and follow-up activities accurately.
- Identify and escalate address discrepancies and delivery exceptions, including RTO cases.
- Coordinate with Operations, Dispatch and relevant teams to ensure smooth delivery.
- Maintain customer confidentiality and comply with company policies and SOPs.
Requirements
Experience
- Experience in customer service, call centers, banking or courier operations will be an advantage. Freshers may also apply
- Good communication and telephone-handling skills.
- Basic computer and MS Office knowledge.
- Customer service and problem-solving abilities.
- Accuracy, responsibility and attention to detail.
- Ability to work independently and in a team.
Educational Requirement
- Minimum HSC / Bachelor`s Degree.
Benefits & Facilities
- Other benefits: As per company rules and applicable policies.
How to Apply
Application ProcessInterested candidates are requested to submit their updated CV to:E- mail: hrd@expressonelimited.comContact: 01308-143917, 01730098701, 01303-573579
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