Job Overview
Vacancies
20 positions
Employment Type
Full time
Category
Customer Service
Industry
Agriculture & Agro-based
Gender
Not specified
Age
Na
Job Location
Dhaka (Bosila, Dhanmondi, Mohammadpur)
Salary
Negotiable
Job Responsibilities
Job Overview: Amzad Food is seeking a CRM Executive who will be the first point of contact for customer interactions across all channels. This role requires someone highly organized, responsive, and detail-oriented to manage inbound/outbound communication, order processing, and customer support across digital and direct platforms.Location: Bosila, Mohammadpur, Dhaka, BangladeshKey Responsibilities:
- Handle all incoming and outgoing calls professionally; respond to product inquiries and order requests.
- Take and process orders accurately via phone call, Messenger, WhatsApp, and other direct channels.
- Perform data entry for invoices, orders, and customer records in CRM systems or spreadsheets.
- Respond promptly to customer queries via social media, WhatsApp, and email.
- Maintain organized records of customer communication and follow-up activities.
- Route specific customer issues or leads to relevant internal teams when necessary.
- Monitor and update stock availability queries in coordination with warehouse or sales team.
- Support the marketing team by providing feedback from customer interactions.
Requirements
- Sales roles in E-commerce/ F-Commerce. (Food organizations will preferable).
- Experience minimum 1 year in tele sales & CRM, customer service.
- Good typing speed in Bangla and English.
- Proficient in MS Excel and CRM or ERP software.
- Well-organized, proactive, and able to multitask.
- Familiarity with social media platforms and WhatsApp Business is a plus.
Experience
- At least 1 year
- The applicants should have experience in the following business area(s): Agro based firms (incl. Agro Processing/Seed/GM), Food (Packaged)
Required Skills
Typing Skill - Bengali and English
Sales & Marketing
Customer Comuunication
Telesales
Microsoft Excel
Google Sheets
How to Apply
If you are interested, please send your CV within 26/06/2026 in address below: hr.amzadfood@outlook.com
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