Call Center / Front Desk Executive

Job ContextDhaka Eye Care Hospital is looking for smart, energetic, polite, and service-oriented individuals for the position of Call Center / Front Desk Executive. The selected candidates will be responsible for handling patient inquiries, managing appointments, providing information about hospital services, assisting patients during registration, and ensuring a smooth and professional patient experience.The candidate must have excellent communication skills, a positive attitude, and the ability to work in a busy healthcare environment.Job ResponsibilitiesA. Call Center Responsibilities

• Receive and respond to incoming telephone calls professionally.
• Provide accurate information regarding doctors' schedules, appointments, consultation fees, and hospital services.
• Schedule, confirm, reschedule, and cancel patient appointments.
• Make follow-up calls to patients regarding appointments, investigations, and treatment.
• Handle patient inquiries, complaints, and feedback politely.
• Maintain patient call records and update information in the hospital software/CRM.
• Make outbound calls to remind patients about appointments and follow-up visits.
• Transfer calls to the appropriate departments when necessary.
• Follow up on missed calls and pending patient inquiries.
• Maintain confidentiality of patient information.

B. Front Desk Responsibilities

• Welcome and greet patients and visitors professionally.
• Assist patients with registration and appointment procedures.
• Verify patient information and create new patient records.
• Guide patients to the Vision Room, Investigation Department, Doctor's Chamber, and other relevant departments.
• Manage patient queues and coordinate with concerned departments to minimize waiting time.
• Assist patients with billing, payment procedures, and receipt collection.
• Coordinate with doctors, nurses, PCOs, and other hospital staff to ensure smooth patient flow.
• Provide accurate information about hospital facilities, services, and procedures.
• Handle patient complaints and escalate unresolved issues to the supervisor.
• Maintain front desk cleanliness, discipline, and professional appearance.

C. Administrative & Reporting Responsibilities

• Maintain daily patient inquiry, appointment, and registration reports.
• Prepare daily call and appointment follow-up reports.
• Ensure accurate data entry into the hospital management software.
• Follow hospital policies, procedures, and patient service standards.
• Achieve assigned departmental KPIs and service targets.
• Perform other duties assigned by the supervisor or management.

• Age 20 to 32 years

• Higher Secondary
• Diploma
• Bachelor/Honors
• Masters

• At most 4 years
• The applicants should have experience in the following business area(s): Healthcare Startup, Hospital
• Freshers are also encouraged to apply.

• Medical allowance,Over time allowance,Performance bonus
• Salary Review: Yearly
• Festival Bonus: 2
Hostel Benefits