Call Center Executive

Department Sales & Customer RelationsReports To: Digital Marketing DirectorJob Location: Head Office: Level-13, Bengal Centre, 28 Topkhana Road, Purana Paltan, Dhaka-1000 (site visits to Keraniganj project area may occasionally be required)Employment Type Full-time (Probation period: 3 months)About London Park & Cultural CityLondon Park & Cultural City, Dhaka is a 200-acre integrated lifestyle and cultural destination under development in Keraniganj, Dhaka. The project brings together a Media Zone, Waterfront Zone, Food & Commercial Zone, Edutainment Zone, and modern parking and facility infrastructure — designed to become one of the most significant leisure and investment destinations in Bangladesh.We are looking for two experienced, well-spoken professionals to join our call center team as the first point of contact for our investors, clients, and visitors.Job ContextOur digital marketing campaigns generate a steady flow of inbound leads every day through Facebook, Instagram, Messenger, and our website. Your job is to convert those leads into meaningful conversations — calling prospects, understanding their needs, explaining our project clearly, and scheduling site visits and meetings with our sales team.This is not a scripted, high-volume telemarketing role. It is a relationship-driven position where communication quality, follow-up discipline, and product knowledge matter far more than call count.Key Responsibilities

• Make outbound calls to leads generated from Facebook/Instagram ads, website forms, and Messenger inquiries within the same working day.
• Receive and handle inbound calls and messages professionally, providing accurate information about the project, plots, and investment opportunities.
• Qualify leads: identify genuine investors versus general inquiries, and route them to the appropriate sales representative.
• Schedule site visits, office appointments, and follow-up calls; coordinate with the sales team and ensure appointments are confirmed.
• Maintain complete, accurate, and up-to-date lead records in our CRM (Google Sheets–based system; training will be provided).
• Follow a structured follow-up schedule (Day 1, Day 3, Day 7, etc.) for every lead until closure or disqualification.
• Respond to Facebook Messenger and WhatsApp inquiries in coordination with the digital marketing team.
• Prepare a short daily call summary report (calls made, leads qualified, visits scheduled).
• Collect and report customer feedback, objections, and frequently asked questions to management.
• Maintain a warm, courteous, and brand-appropriate tone in every interaction.

Are You the Right Fit?

• Please read carefully before applying. You are likely a strong match if you can say yes to most of the following:
• I have at least 2 years of experience in a call center, telesales, customer service, or front-desk role.
• I speak clear, polite, and confident Bangla and can hold a basic professional conversation in English.
• I have worked with real estate, land/plot sales, hospitality, banking, or a similar customer-facing industry (preferred, not mandatory).
• I am comfortable making 40–60 outbound calls per day and handling rejection calmly.
• I can type in both Bangla and English and am comfortable using Google Sheets, Excel, or a CRM.
• I am organized — I never forget a follow-up.
• I am comfortable using Facebook Messenger and WhatsApp for professional communication.
• I can commit to office hours from [e.g., 10:00 AM – 7:00 PM], 6 days a week (final schedule to be discussed).
• I am looking for a long-term position where I can grow into a senior customer relations or sales support role.
• If most of these describe you, we would love to hear from you.

• Age 22 to 35 years

• Gender: Female candidates are strongly encouraged to apply

Experience Requirements

• Minimum 2 years of relevant experience (call center / telesales / customer service).
• Experience in real estate or land developer companies will be treated as a strong advantage.
• Freshers are not eligible for this position.

Skills & Competencies

• Excellent verbal communication in Bangla; working proficiency in English.
• Pleasant telephone voice and active listening skills.
• Persuasion and objection-handling ability.
• Basic computer skills: MS Office / Google Workspace, email, data entry.
• Familiarity with Facebook Messenger, WhatsApp Business, and CRM tools.
• Self-discipline, punctuality, and strong follow-up habits.
• Ability to remain calm and professional under pressure.

Additional Requirements

• Age: 22 – 35 years (may be relaxed for highly experienced candidates).
• Female candidates will be given preference.
• Must be based in Dhaka or willing to relocate.
• Smart, presentable, and professional appearance.

• Minimum Bachelor`s degree in any discipline from a recognized university.
• Candidates with HSC and exceptional relevant experience (3+ years) may also be considered.

• At least 2 years
• The applicants should have experience in the following business area(s): Real Estate, Developer, Land Management

• Monthly Salary BDT 20,000 - 25,000 (based on experience and interview performance)
• Performance Incentive Attractive commission / incentive on qualified leads and successful site visits (structure to be discussed at interview)
• Festival Bonus 2 (Two) festival bonuses per year (Eid-ul-Fitr & Eid-ul-Adha), each equivalent to 100% of basic salary
• Festival Holidays Festival and government holidays as declared by the company each year, in line with standard private-sector practice in Bangladesh (including Eid-ul-Fitr, Eid-ul-Adha, Pohela Boishakh, and national days)
• Other Leave Annual, casual, and sick leave as per company policy and applicable labour law
• Salary Review Yearly, based on performance
• Mobile Allowance Provided - as per company policy
• Lunch Partially subsidized / as per company policy
• Other Benefits Training, career growth opportunity, and other facilities as per company policy
• Final salary and benefits package will be negotiable with the selected candidates.
• Working Hours
• Office Hours: [10:00 AM - 7:00 PM] (to be finalized)
• Weekly Holiday: 1 day (Friday) (to be confirmed)
• Occasional weekend duty may be required during campaign periods or site events, with compensatory leave.