Receiving Reservation Requests: Steps for receiving and responding to reservation requests or inquiries Airbnb and Booking.com message threads.
Standard Response Time (SRT)- 30s or less then 1 minutes
Verifying Availability: Procedures for checking room or service availability and confirming reservations. if apartment not available, offer alternative options. Block or unblock booking status /date/ manual booking (Upon permission of COO)
Guest Information Collection: Collecting and recording guest details such as name, contact information, special requests, and payment information.
Confirmation Process: Sending confirmation messages with reservation details, including dates, times, check-in & check-out instruction and special instructions if any.
Cancellations and Modifications: Guidelines for handling cancellations, modifications, and refunds.
Special Requests: Handling special requests such as parking confirmation or additional services.
Check-In and Check-Out Procedures: Detailed procedures for guest check-in and check-out processes, including key handover and collection, early self-check-in, and delayed check-out management via mailbox operations.
Communication with Guest: Traveler Home Standard communication protocol must be followed.
Communication with Housekeeping Department, Operations Department, Maintenance Department.
Data Security: Ensuring all guest information is handled confidentially and securely.
Apply Instruction
Email your CV
Send your CV to the given email booking@travelerhomes.com
