Bashati Condominium. Suite # D 5-6, House# 15, Road #17, Kemal Ataturk Avenue, Banani, Dhaka-1213
Business:
IIG ( International Internet Gateway) Nationwide ISP ( Internet service provider)
Number of Position
:
05
Employment Type
:
Full Time
Age
:
22 to 28 years
Gender
:
Job Location
:
Anywhere in Bangladesh
Salary
:
Negotiable
Educational Requirement
:
Bachelor of Science (BSc)
Other Requirement
:
Age 22 to 28 years
Responsibilities
:
Taking ownership of customer issues reported and seeing problems through to resolution
Researching, diagnosing, troubleshooting and identifying solutions to resolve system issues
Provide professional and friendly support consistently via telephone, electronic help desk, and live chat with outstanding customer service skills and a dedication to the customer service experience.
Respond promptly to customer inquiries.
Handle and resolve customer complaints
Obtain and evaluate all relevant information to handle inquiries and complaints
Process support log, and forms.
Escalate requests and unresolved issues to the designated resource
Manage customers' accounts
Record details of inquiries, comments, and complaints
Record details of actions taken
Manage administration
Communicate and coordinate with internal departments
