15 to 20 years of experience in customer service management, preferably in the real estate sector or any other luxury industry. At least 5 years worked as a General Manager or Deputy General Manager in Customer Service. Department.
Demonstrable leadership skills with a track record of building and managing high-performing teams.
Excellent verbal and written communication abilities with a focus on building rapport and understanding customer needs.
Strong problem-solving skills with the ability to address customer concerns proactively.
Experience working with multiple departments to achieve organizational goals.
Experience
:
15 to 20 years
Responsibilities
:
Job Location: Dhaka/Chittagong/ UAECompany Background:Sanmar Properties Ltd. is a renowned property development company operating since 1999, making us a trusted name in the industry for over two decades with a portfolio of large-scale developments in both Dhaka and Chittagong specializing in high-end and luxury properties. We pride ourselves on delivering exceptional quality and craftsmanship in every project we undertake.Why Join Sanmar:Exceptional Working Environment: At Sanmar, we promote a culture of professionalism, innovation, and excellence. Our team enjoys a supportive and dynamic work environment where creativity is encouraged, and ideas are valued.Opportunity for Growth: Joining Sanmar means being part of a company that is committed to the professional growth and development of its employees. We offer ample opportunities for advancement and career progression within the organization.Prestigious Projects: As one of the leading property developers, Sanmar is involved in prestigious projects that push the boundaries of design and innovation. Joining our team means contributing to iconic and landmark developments that leave a lasting impact on the communities we serve.Visionary Leadership: With a vision to be one of the finest developers in the industry, Sanmar is led by visionary leadership that is dedicated to achieving excellence in every aspect of our business. Join us to contribute and develop the future of real estate in Bangladesh.Role Overview:We are seeking dynamic and experienced Customer Service General Manager and Deputy General Manager to lead our customer relations in customer service department. This role is pivotal in managing a dedicated team responsible for nurturing and maintaining relationships with our individual customers. The ideal candidate will be an effective communicator, a strategic thinker, and a proactive leader who thrives in a fast-paced environment.Key Responsibilities:
Team Leadership: Manage and mentor a team responsible for handling customer accounts, ensuring they deliver top-tier service and build strong relationships with clients.
Customer Relationship Management: Maintain regular communication with customers, addressing their needs and concerns promptly. Ensure a warm and welcoming experience at all touchpoints.
Strategic Planning: Work with the team to develop and implement customer service initiatives and plans aimed at enhancing customer satisfaction and loyalty.
Talent Acquisition: Identify and recruit talented professionals for the customer service team, ensuring we have the right skills and resources to meet our clients' needs.
Interdepartmental teamwork: Work closely with other departments, such as Construction and Sales, to ensure unified service delivery and address any project-related customer issues.
Feedback Mechanism: Establish methods for gathering customer feedback and make recommendations for process improvements to enhance the overall customer experience.
Performance Metrics: Analyze team performance against set metrics and implement improvements as necessary to ensure service excellence.
Integrity and Loyalty: Implement strategies to improve customer satisfaction and loyalty. We believe that integrity and transparency are fundamental to our organizational success. We conduct our business with the highest ethical standards, promoting an atmosphere of trust and openness in all our interactions. We seek professionals for the roles who possess exceptional skills and embody our commitment to honesty and transparency. If you are passionate about upholding integrity in your work and seeking a workplace that reflects these values, we invite you to apply and join our dedicated team.
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