Actively monitors and coordinates the process of completing the actions required to ensure customer satisfaction.
Communicates with managers and employees in key positions and acts accordingly in order to instill the proper mindset that will allow the minimization of problems and risks, and will contribute to the increase of the resort’s efficiency.
Oversees personnel with a view to ensuring that all departments provide assistance to guests and the facilities meet all requirements.
Understands and resolves complaints from guests.
Coordinates efforts with external parties (travel agencies, event/conference planners etc.).
Systematically monitors and inspects the facilities and ensures strict compliance with the legislation (health and safety standards) and regulations and provides timely and reliable information to the Authority.
Forms reports regarding the departments’ progress and the goals/objectives of the Resort.
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