Excellent communication skills in both Bangla and English.
Strong problem-solving and listening abilities.
Empathetic, patient, and customer-focused personality.
Proficient in Microsoft Excel and CRM tools.
Ability to handle multiple queries efficiently and meet daily targets.
Must be female, as this position focuses on communicating with our primarily female customer base.
Customer communication & follow-up
Query management (phone, email, social media)
Order tracking & coordination
Microsoft Excel proficiency
Time management & multitasking ability
Responsible and empathetic personality
Team collaboration skills
Experience
:
সর্বনিম্ন ১ বছর
শিল্পক্ষেত্র:খুচরো বিক্রয়কেন্দ্র, বাটিক/ ফ্যাশন
Responsibilities
:
Confirm customer orders through phone calls and messages.
Follow up on pending and dispatched orders to ensure timely delivery.
Handle and respond to customer queries via phone, email, and social media.
Manage inbox and comment queries on Facebook, Instagram, and other platforms.
Maintain accurate records of customer communications and resolutions.
Coordinate with the logistics and e-commerce teams for order status updates.
Ensure a positive and professional tone in all customer interactions.
Provide after-sales support and maintain a high level of customer satisfaction.
Two of Pakistan’s most renowned designer fashion brands Maria B (https://www.mariab.ae/) and Sapphire (https://pk.sapphireonline.pk) will be officially launching in Bangladesh very soon.To ensure a seamless shopping experience for our customers, we are looking for Customer Support Executives who will manage order confirmations, follow-ups, and customer queries across all communication channels.This is a great opportunity to represent premium international fashion brands and deliver exceptional service to our customers nationwide.
Apply Instruction
Interested candidates are requested to send your CV with Subject Line ‘Application for Customer Support Executive Position’ to ? career@mascogrp.com
