Bachelor of Business Administration (BBA), Master of Business Administration (MBA)
Other Requirement
:
বয়স ২৫ থেকে ৪০ বছর
Leadership & Decision Making: Strong leadership presence with the ability to make quick, sound, and independent decisions under extreme pressure.
Crisis Management: Calm, composed, and authoritative during emergencies. Ability to direct teams and manage chaotic situations effectively.
Communication & Interpersonal Skills: Exceptional verbal and written communication skills. Ability to de-escalate conflict, communicate with empathy, and liaise effectively with staff at all levels, from executives to frontline workers.
Problem-Solving: Excellent analytical and critical-thinking skills to assess complex situations and implement practical solutions.
Operational Acumen: A thorough understanding of hospital systems, departments, clinical workflows, and accreditation standards (e.g., JCI, NABH).
Resilience & Composure: High level of emotional intelligence and resilience to handle stress, long hours, and challenging interactions.
Experience
:
৫ থেকে ৮ বছর
শিল্পক্ষেত্র:হাসপাতাল
Responsibilities
:
1. Operational Management & Supervision
Assume responsibility for the entire hospital's non-clinical operations during the assigned shift.
Conduct regular rounds throughout the facility, including the Emergency Department, ICUs, Wards, Reception, and support service areas.
Ensure that all departments are functioning effectively and that staff are present and performing their duties.
Authorize and coordinate resource allocation as needed during the shift.
2. Patient Flow & Bed Management
Serve as the central authority for overseeing and expediting patient admissions, transfers, and discharges to optimize bed capacity.
Work closely with the Manager, Nursing Supervisors, and Physicians to resolve bed bottlenecks and ensure timely patient placement.
Make final decisions on patient placement in complex situations.
3. Emergency Response & Crisis Management
Act as the Incident Commander or administrative lead during internal and external emergencies (e.g., code blue, disaster alerts, mass casualty incidents).
Activate and coordinate the hospital's emergency response plans as required.
Liaise with emergency services (police, fire, ambulance) and other external agencies.
4. Issue Resolution
Function as the ultimate point of solution for all non-clinical problems encountered by staff, patients, and visitors.
Resolve complex and sensitive complaints related to service delays, facility issues, or interpersonal conflicts.
Make critical decisions on operational and administrative matters in the absence of department heads.
5. Inter-Departmental Coordination
Facilitate communication and collaboration between clinical (medical, nursing) and non-clinical (housekeeping, security, engineering, dietary) teams.
Ensure support services are responsive to the needs of clinical areas.
Coordinate with on-call staff for engineering, IT, and bio-medical support for urgent repairs.
6. Staff Support & Authority
Provide guidance, support, and direction to all staff during the shift.
Address immediate staff welfare and logistical issues.
Have the authority to reassign non-clinical staff temporarily to meet urgent operational needs.
7. Reporting & Documentation
Maintain a detailed and accurate documenting of all significant events, actions taken, decisions made, and issues resolved during the shift.
Provide a comprehensive handover report to the incoming Ast. Duty Manager and daytime administration.
Report critical incidents and near-misses to senior management as per hospital policy.
Other Facilities
:
Mobile bill, Gratuity
লাঞ্চ সুবিধা: অর্ধেক ভর্তুকি
বেতন পর্যালোচনা: বার্ষিক
উৎসব ভাতা: ২টি ( বার্ষিক )
Apply Instruction
Interested candidates are requested to send their application along with updated CV, recent passport size photograph, contact detail of two referees, all academic certificates, copy of NID to: HR Department, Divine Mercy Hospital, Mothbari, PO: Ulukhola, Thana: kaliganj, Dist.: Gazipur or E-mail: hrd@divinemercyhospital.com. Deadline for submission of the application is November 07, 2025.
