The applicants should have experience in the following areas:
Customer Service, Customer Support (Phone), Front Desk/Reception.
The applicants should have experience in the following business areas:
Consulting Firms.
Experience
:
১ থেকে ২ বছর
শিল্পক্ষেত্র:পরামর্শক প্রতিষ্ঠান, কল সেন্টার
ফ্রেশ গ্র্যাজুয়েটরাও আবেদন করতে পারেন।
Responsibilities
:
Must live in or near Banani, DhakaJob Context:IECC Ltd. is looking for experienced Customer Service/Front Desk Officers who will act as a liaison between current and potential students. The ideal candidate will handle inquiries and complaints efficiently, ensuring that student satisfaction remains at the core of every interaction.Job Responsibilities:
Understand the products and services provided by the company.
Manage large volumes of inbound and outbound calls promptly with excellent telephone etiquette.
Follow up communications regarding university events and activities.
Identify opportunities to promote/upsell university programs.
Respond to Facebook Messenger queries with accurate, complete, and valid information.
Conduct follow-ups with students for further information.
Build sustainable relationships by engaging students and going the extra mile.
Maintain accurate records of all conversations in the company database.
Enter new client data, update existing client information, and manage records in the CRM system.
Other Facilities
:
বেতন পর্যালোচনা: বার্ষিক
উৎসব ভাতা: ২টি ( বার্ষিক )
Attractive Package.
Apply Instruction
Interested candidates are requested to send their CVs to: hr@iecc.co.uk
