Bachelor of Arts (BA), Bachelor of Business Administration (BBA)
Other Requirement
:
বয়স ২৪ থেকে ৩৫ বছর
Exceptional Communication Skills: Excellent verbal and written communication skills. The ability to explain complex information simply and clearly is essential.
Empathy and Compassion: A genuine desire to help others, with the ability to be calm and reassuring in stressful situations.
Interpersonal Skills: Friendly, patient, and professional, with the ability to interact effectively with a diverse population.
Technical Skills: Proficiency in MS Office (Word, Excel, Outlook) and experience with a Hospital Information System (HIS).
Problem-Solving Skills: Ability to listen, assess a situation, and find a practical solution quickly and efficiently.
Organizational Skills: Strong multitasking ability and attention to detail in a fast-paced environment.
Ethics and Discretion: High level of integrity and a firm understanding of patient confidentiality.
Greet patients, visitors, and vendors with a professional and compassionate manner.
Provide clear and accurate information regarding hospital services, departments, visiting hours, and policies.
Direct and escort patients and visitors to the appropriate departments, wards, or offices.
2. Appointment Scheduling & Registration
Manage inbound calls and in-person requests for appointments with doctors and diagnostic services.
Register new patients, verify demographic and insurance information accurately in the Hospital Information System (HIS).
Generate and provide appointment slips, and explain pre-appointment instructions (e.g., fasting requirements).
3. Communication & Issue Resolution
Respond to a wide range of inquiries via phone, email, and in person, demonstrating active listening and empathy.
Handle patient and family complaints and concerns with patience and professionalism, rising complex issues to the supervisor when necessary.
Act as a liaison between patients/families and clinical staff to facilitate communication and resolve non-clinical issues.
4. Patient Experience Advocacy
Proactively identify opportunities to improve the patient journey and reduce anxiety.
Provide comfort and support to distressed or anxious patients and families.
Maintain patient confidentiality and privacy standards at all times.
5. Administrative Support
Maintain the tidiness and professional appearance of the front desk/reception area.
Other Facilities
:
Gratuity
বেতন পর্যালোচনা: বার্ষিক
লাঞ্চ সুবিধা: অর্ধেক ভর্তুকি
উৎসব ভাতা: ২টি ( বার্ষিক )
Apply Instruction
Interested candidates are requested to send their application along with updated CV, recent passport size photograph, contact detail of two referees, all academic certificates, copy of NID to: HR Department, Divine Mercy Hospital, Mothbari, PO: Ulukhola, Thana: kaliganj, Dist.: Gazipur or E-mail: hrd@divinemercyhospital.com. Deadline for submission of the application is October 31, 2025.
