Bachelor of Science (BSc) in Computer Science & Engineering
Other Requirement
:
বয়স সর্বনিম্ন ২২ বছর
Strong problem-solving and analytical skills with a customer-first mindset.
Excellent verbal and written communication in Bangla and English.
Familiarity with SaaS platforms, eCommerce systems, or Shopify is a plus.
Ability to multitask, stay organized, and work effectively under pressure.
Experience
:
সর্বোচ্চ ১ বছর
শিল্পক্ষেত্র:বিজনেস-টু-বিজনেস (B2B) সফ্টওয়্যার এবং পরিষেবা স্টার্টআপ
ফ্রেশ গ্র্যাজুয়েটরাও আবেদন করতে পারেন।
Responsibilities
:
Client Communication & Support
Act as the first point of contact for clients via calls, chat, WhatsApp, Messenger, and email.
Troubleshoot and resolve issues related to Soppiya stores, themes, and integrations.
Assist clients in customizing storefronts using Liquid, HTML, CSS, and JavaScript.
Escalate complex technical issues to the development team when required.
Client Success & Guidance
Guide clients in using Soppiya’s SaaS tools effectively to run and scale their businesses.
Provide product demos, onboarding support, and training sessions for new clients.
Collect and share client feedback with the product and operations teams.
Maintain a professional, empathetic, and solution-focused approach in all client communications.
Documentation & Feedback
Maintain detailed logs of client issues and solutions in CRM/helpdesk systems.
Create and update client support resources such as FAQs, help guides, and tutorials.
Collect client feedback and share insights with product and engineering teams to improve features.
Other Facilities
:
Performance bonus, Over time allowance, Mobile bill
লাঞ্চ সুবিধা: সম্পূর্ণ ভর্তুকি
বেতন পর্যালোচনা: বার্ষিক
উৎসব ভাতা: ২টি ( বার্ষিক )
A clear career path to advance into Technical Support Specialist, Client Success Specialist, or Product Consultant roles.
Performance bonuses and recognition for high performers.
Friendly, collaborative, and growth-focused work culture.
Hybrid work flexibility.
Paid leave and festival bonuses
Exposure to real-world SaaS, eCommerce, and client success challenges.
Apply Instruction
Send your CV and a short note about why you're interested in this role to career@soppiya.com. Subject: "Application for Client Support Associate - Your Name" Deadline: 31 August 2025
