Respond promptly to customer inquiries via phone, email, live chat, or face-to-face.
Assist with service information, complaints and billing queries.
Troubleshoot issues and escalate complex cases to the appropriate department when necessary.
2. Communication & Relationship Building
Maintain a friendly, patient, and professional manner in all interactions.
Listen actively to customer concerns and provide accurate solutions.
Follow up with customers to ensure satisfaction and build long-term relationships.
3. Documentation & Reporting
Log customer interactions, complaints, and resolutions in a systematic process.
Provide feedback to management on recurring issues and customer trends on a regular basis.
4. Policy & Process Adherence
Follow company guidelines for returns, refunds, and service policies.
Stay updated knowledge on all hospital services knowledge, promotions, and company policies.
5. Team Collaboration
Work closely with Customer Service team, Duty Managers, and other departments to resolve customer issues efficiently.
Participate in training sessions to improve service quality.
Perform any other duty assigned by the superior from time to time.
Other Facilities
:
Mobile bill, Gratuity
বেতন পর্যালোচনা: বার্ষিক
লাঞ্চ সুবিধা: অর্ধেক ভর্তুকি
উৎসব ভাতা: ২টি ( বার্ষিক )
Apply Instruction
Interested candidates are requested to send their application along with updated CV, recent passport size photograph, contact detail of two referees, all academic certificates, copy of NID to: HR Department, Divine Mercy Hospital, Mothbari, PO: Ulukhola, Thana: kaliganj, Dist.: Gazipur or E-mail: hrd@divinemercyhospital.com. Deadline for submission of the application is August 31, 2025.
