Master of Science (MSc), Bachelor of Science (BSc) (Masters of Science (MSc)/ Bachelor of Science(BSc) from any reputed University.
Other Requirement
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বয়স সর্বোচ্চ ৪৫ বছর
Level 1 support must be provided by Contractor personnel with 4+ years of experience and proficiency in supporting technologies mentioned above.
Services shall also include:
Desktop and notebook hardware, operating systems and desktop software basic troubleshooting and testing of network equipment and components (i.e. Patching cable installation and recovery, installing power leads, Installing/removing/swapping equipment, Locating/identifying network circuits and tagging the demark location) writing business requirements, process flows, functional and technical specifications, test scripts, and end user documentation
Provide smart hands support for other telecommunications infrastructure
Strong data analysis
strong proficiency in both spoken and written English.
Strong customer service skills
Ability to move at a quick pace
Ability to prioritize several concurrent issues; and
Ability to track, maintain, and organize electronic equipment inventory
Experience
Minimum of 2-5 years in similar position.
Good understanding of the soft services market sector.
Essential: Proven track record of in Computer Science / IT support Service.
Special Requirements/Skills
Good communication skills in both English and Bengali.
Ability to work with a team to achieve set targets.
Should be smart, dynamic and proactive with positive thinking approach.
Working in Cleaning Company/ Facility Management Services will add advantage.
Ability to lead & develop people and ready to work under stress & pressure.
Experience
:
২ থেকে ৫ বছর
শিল্পক্ষেত্র:সফ্টওয়্যার প্রতিষ্ঠান, রিয়েল এস্টেট
Responsibilities
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Property Care Services (PCS) is Bangladesh’s leading integrated property support Services Company. The Company has developed systems that are at the leading edge in Bangladesh. The company has been providing support services in Bangladesh since 2001 to customers’ nationwide. PCS is also present in Thailand, Malaysia, Cambodia, India and expanding throughout the Asia Pacific Region.IT Support Service
All Service Levels under this Service Position shall fulfill the below requirements:
Responsible for maintaining Company's computer systems by providing on-site technical assistance, addressing hardware, software & network issues, resolving technical problems, and ensuring optimal system operation.
Service under all levels include applying IT Service Management (ITSM) principles to enhance service delivery, ensuring that processes are standardized, efficient, and aligned with business objectives.
Use Service Now ticketing system to manage and track support requests efficiently. Additionally, offer user support and training to ensure high levels of customer service.
Key performance measurements for service quality includes
regular system maintenance,
performance monitoring,
implementing security measures.
Accurate documentation of support activities
Collaboration with Company IT team and other Contractor team members and vendors. Ensure compliance with company policies and stay updated with IT trends and best practices.
General Scope of Work or Service requires:
IT Service Support
IT helpdesk Service
Desk side Support
Break Fix & Asset Management
VIP Dedicated Support
Maintain inventory of the IT Assets
End User Computing
Office 365 Applications (MS Office suite, One drive, SharePoint ..etc) support and Delivery
Enterprise and local application support (L1)
Standard GIL / Modem desktop
Virtual Desktop (Citrix & AVD)
Mobile Device Management
End Point Protection (MD End point)
Real Time Collaboration
AV system
Video Conferencing
IP Telephony
Instant Messaging & Presence
Meeting Room
End User Devices
Notebook & Desktop
Non-Standard Devices
Mobile Devices (smartphone, Tablet)
Printer
Scanner
Enterprise Patching
Information & Record Management
Enterprise Search
Records Management
Online Document Services
Network & Communications
Provide Smart Hands support for Network Site Services (Business Network circuits and 3rd party internet)
Provide hands and feet support for traditional network infrastructure — switches, routers, firewalls, wireless controllers & access points, fiber and cable Radio, sat phone
IT Server/Network/Communication Room maintain
Candidate shall provide IT Support Service, which shall meet, but is not limited to the following minimum requirements in supporting technologies and its related services:
Windows 10/11 Operating System advanced troubleshooting
Proficient using Windows registry
Hardware troubleshooting with the ability to pinpoint hardware vs. software issue
Printers
Office 365
Desktop imaging
Apply Instruction
Qualified and interested applicant can apply for the position by sending an email along with your recent resume to basu.dev@pcs.com.bd
NB: Please mention the position name as subject of your email. Only short-listed candidates will be called for interview.
