Master of Science (MSc), Bachelor of Science (BSc)
Other Requirement
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বয়স সর্বোচ্চ ৪৫ বছর
Candidate will provide Senior IT Support Service, which will meet the minimum requirements in the IT Support Service Level 1 description set forth in Section 1.1 above, in addition to the following minimum requirements:
Level 2 IT Support Service shall be ensured with Contractor personnel having 8+ years of technical experience in desktop support or system administrator role
Advanced Hardware and software troubleshooting skills
Capable to provide best-effort support for non-standard devices
Troubleshooting/supporting Windows platform 10/11 (32bit and 64bit), Office365, OneDrive, Outlook, and SharePoint Online
Troubleshooting/supporting mobile devices (IOS and Android), Mobile Device Management (“MDM”) Console, and Intune
Experience on IT ticket management
Knowledge of the concepts and policy controls of Active Directory
Knowledge of Service Now and ITIL processes and documentation standards
Provide smart hands support for other network & telecommunications infrastructure (i.e. Coordinate with cabling contractor; Wi-Fi systems; Radio systems (VHF, UHF, 2-way, repeater, etc.)
Installation / maintenance / troubleshooting; battery power systems installation/ maintenance/ troubleshooting
Communicate technical concepts in layman's terms
Communicate with other support groups and third-party vendors to provide seamless support to Company
Adhere to Company's Change Management Process, BCP and DR Plans
Identify the root cause of reported incidents and perform work around as appropriate
Experience
Minimum of 2-5 years in similar position.
Good understanding of the soft services market sector.
Essential: Proven track record of in Computer Science / IT support Service.
Special Requirements/Skills
Good communication skills in both English and Bengali.
Ability to work with a team to achieve set targets.
Should be smart, dynamic and proactive with positive thinking approach.
Working in Cleaning Company/ Facility Management Services will add advantage.
Ability to lead & develop people and ready to work under stress & pressure.
Experience
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২ থেকে ৫ বছর
শিল্পক্ষেত্র:সফ্টওয়্যার প্রতিষ্ঠান, রিয়েল এস্টেট
Responsibilities
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Property Care Services (PCS) is Bangladesh’s leading integrated property support Services Company. The Company has developed systems that are at the leading edge in Bangladesh. The company has been providing support services in Bangladesh since 2001 to customers’ nationwide. PCS is also present in Thailand, Malaysia, Cambodia, India and expanding throughout the Asia Pacific Region.IT Support Service
All Service Levels under this Service Position shall fulfill the below requirements:
Responsible for maintaining Company's computer systems by providing on-site technical assistance, addressing hardware, software & network issues, resolving technical problems, and ensuring optimal system operation.
Service under all levels include applying IT Service Management (ITSM) principles to enhance service delivery, ensuring that processes are standardized, efficient, and aligned with business objectives.
Use Service Now ticketing system to manage and track support requests efficiently. Additionally, offer user support and training to ensure high levels of customer service.
Key performance measurements for service quality includes
regular system maintenance,
performance monitoring,
implementing security measures.
Accurate documentation of support activities
Collaboration with Company IT team and other Contractor team members and vendors. Ensure compliance with company policies and stay updated with IT trends and best practices.
General Scope of Work or Service requires:
IT Service Support
IT helpdesk Service
Desk side Support
Break Fix & Asset Management
VIP Dedicated Support
Maintain inventory of the IT Assets
End User Computing
Office 365 Applications (MS Office suite, One drive, SharePoint ..etc) support and Delivery
Enterprise and local application support (L1)
Standard GIL / Modem desktop
Virtual Desktop (Citrix & AVD)
Mobile Device Management
End Point Protection (MD End point)
Real Time Collaboration
AV system
Video Conferencing
IP Telephony
Instant Messaging & Presence
Meeting Room
End User Devices
Notebook & Desktop
Non-Standard Devices
Mobile Devices (smartphone, Tablet)
Printer
Scanner
Enterprise Patching
Information & Record Management
Enterprise Search
Records Management
Online Document Services
Network & Communications
Provide Smart Hands support for Network Site Services (Business Network circuits and 3rd party internet)
Provide hands and feet support for traditional network infrastructure — switches, routers, firewalls, wireless controllers & access points, fiber and cable Radio, sat phone
IT Server/Network/Communication Room maintain
Apply Instruction
Qualified and interested applicant can apply for the position by sending an email along with your recent resume to basu.dev@pcs.com.bd
NB: Please mention the position name as subject of your email. Only short-listed candidates will be called for interview.
